Team Leader Member Experience

3 weeks ago


Melbourne, Victoria, Australia Yarra City Council Full time
Lead a Dynamic Team to Deliver Exceptional Member Experience

As a key member of our leadership team, you will have the opportunity to drive a constructive culture through exceptional leadership and communication that develops a positive and empowered team.

Key Responsibilities:
  • Lead, coach and monitor the Member Experience team to achieve positive sales and retention outcomes.
  • Enhance the Yarra Leisure member experience via outreach and retention activities.
  • Monitor and evaluate customer feedback to enhance the member experience through continuous improvement.
  • Champion a member first best practice culture across Yarra Leisure.

Yarra City Council is an exciting and progressive Organisation. We pride ourselves on inclusive culture, continual progression and development of staff. We aim to make a positive difference in people's lives and continually improve service to the community.

As a Team Leader, you will be responsible for overseeing a team of 25+ Member Experience Officers and Membership Services Officers at Yarra Leisure, which predominately operate over 3 sites. You will have the opportunity to work in a dynamic and collaborative environment, driving a constructive culture through exceptional leadership and communication.



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