Lifestyle Community Operations Manager
2 weeks ago
We are seeking an experienced Lifestyle Community Operations Manager to join our team at Stockland Halcyon Highlands in Mickleham, northeast of Melbourne CBD.
This is an exciting opportunity to deliver exceptional customer service and operational management expertise in a newly created role.
The successful candidate will be responsible for:
- Providing exceptional customer service and support to Homeowners
- Nurturing the delivery of active and passive activities, including inductions, community events, wellness programs, and functions
- Managing front-of-house duties, back-of-house duties, and general office administration and record keeping
- Monitoring financial performance and identifying opportunities to improve the Homeowner experience and profitability
- Contributing to Stockland's risk-aware culture and performance through operational risk training and compliance with relevant regulations
The ideal candidate will possess:
- Strong stakeholder relationship skills and commercial acumen
- Solid experience in managing customer experiences and property
- Excellent verbal and written communication skills, as well as building relationships with internal and external stakeholders
- Proficient computer literacy and MS Office Suite skills
- A flexible approach to working hours and attending functions outside of normal working hours
Stockland offers competitive remuneration and benefits, including free or subsidised lifestyle, health, wellbeing, and financial services products. We also offer flexible work arrangements and a commitment to achieving the best outcomes through an inclusive and collaborative culture.
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