Customer Service Coordinator
4 days ago
Rentokil Initial is a leading company with a strong presence in the market. We are a growing business with a global reach, employing over 38,000 colleagues across 66 countries. Our company offers a wide range of learning and development programs to enhance the skills of our colleagues.
We are seeking a Customer Support Co-ordinator to join our team in Perth on a full-time basis. This role will involve utilising your previous customer service experience to build customer relationships, liaise with customers, and make outgoing calls to customers to organise new jobs and build rapport to enable ongoing customer excellence.
Key Responsibilities:- Process purchase orders efficiently and effectively.
- Liaise with customers on a daily basis to resolve their queries and concerns.
- Process enquiries and resolve client issues in a timely and professional manner.
- Support the Customer Services, Sales and Services team and Operations Team to achieve targets and deliverables.
- Make outgoing calls to our existing client database to promote our products and services.
- Coordinate, schedule, and process jobs through an internal software system.
- Process and approve invoices for customers through internal software.
- Build and maintain relationships with customers and suppliers.
- Previous working experience in a similar role (customer service/administration/reception and support).
- High attention to detail and excellent organisational skills.
- Excellent customer service skills.
- Intermediate computer skills.
- Complaint handling and conflict resolution skills.
- Ability to work under pressure, multi-task, and work autonomously.
- Outstanding verbal and written communication skills.
- Love working in a team environment.
- Experience using Ariba would be an advantage.
The successful candidate must be able to pass a Pre-employment medical, drug & alcohol screen as well as background checks.
If you're a customer service professional looking for a challenging and rewarding role, click the Apply button now to submit your resume.
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