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Customer Service Coordinator

2 months ago

Perth, Western Australia Rentokil Initial Full time
Customer Support Co-ordinator

Rentokil Initial is a leading company with a strong presence in the market. We are a growing business with a wide range of learning and development programs for our colleagues to enhance their skills.

We are seeking a Customer Support Co-ordinator to join our team in Perth on a fixed-term basis. This role will see you utilise your previous customer service experience to build customer relationships, liaise with customers and make outgoing calls to customers to organise new jobs and build rapport to enable ongoing customer excellence.

Key Responsibilities:
  • Process purchase orders efficiently and effectively
  • Liaise with customers on a daily basis to resolve queries and issues
  • Process enquiries and resolve client issues proactively
  • Support the Customer Services, Sales and Services team and Operations Team to achieve targets and deliverables
  • Make outgoing calls to our existing client database to promote our products and services
  • Coordinate, schedule and process jobs through our internal software
  • Process and approve invoices for customers through internal software
  • Build and maintain relationships with customers and suppliers
Requirements:
  • Previous working experience in a similar role (customer service/administration/reception and support)
  • High attention to detail and excellent organisational skills
  • Excellent customer service skills
  • Intermediate computer skills
  • Complaint handling and conflict resolution skills
  • Ability to work under pressure, multi-task and work autonomously
  • Outstanding verbal and written communication skills
  • Love working in a team environment
  • Experience using Ariba would be an advantage

The successful candidate must be able to pass a Pre-employment medical, drug & alcohol screen as well as background checks.