Strategic Enterprise Solutions Expert

4 days ago

Sydney, New South Wales, Australia beBeeSolution Full time $150,000 - $200,000
Enterprise Solutions Architect

As a key member of our professional services team, you will play a critical role in guiding enterprise customers on technical and configuration methodologies to align with their security, permissions, and scalability requirements.

The team sits within the organization and focuses on helping customers realize their visual collaboration objectives and drive quick time to value. You will understand customer needs and proactively identify ways for them to interact with us to achieve their goals.

About the Role

In this position, you will lead discovery sessions to identify technical requirements during onboarding, deliver account migrations, and recommend product solutions that enable customers to meet their business objectives.

You will serve as a link between the customer success and sales teams and our technical organization, as well as a key partner to our support and operations teams in shaping how our enterprise customer experience evolves with customer needs.

Key Responsibilities
  • Lead discovery to identify organizational and technical requirements, then architect and demonstrate solutions that showcase business value
  • Run technical migrations and deployments for enterprise customers, including leading discovery sessions on security, scalability, and account structure needs
  • Facilitate customer-facing workshops and develop migration deployment plans
  • Ensure customer engagement projects are delivered on time and completed according to plan
  • Work to resolve issues and risks in a multi-functional and collaborative way
  • Identify and detail process improvements and work cross-functionally to prioritize needs
Requirements
  • At least 3 years of experience in a customer-facing role, preferably in customer success, implementation, onboarding, or service delivery
  • Experience working with or strong knowledge of identity providers is desirable (Active Directory, Azure, Okta)
  • Knowledge of how enterprise security solutions benefit a business is essential
  • Excellent communication skills, both with customers and within an organization
  • Naturally curious, love learning new things, and proactive in sharing knowledge with others
What's in it for You
  • Competitive equity package
  • Private health insurance program
  • Salary continuance insurance and life insurance coverage
  • Free lunches on in-hub days with fully stocked snacks and drinks
  • Wellbeing benefit and WFH equipment allowance
  • Annual learning and development allowance to grow your skills and career
About Us

We're a globally diverse team committed to building a better version of ourselves every day. We strive to create a supportive, welcoming, and innovative environment where all talent can succeed.

Our mission is to empower teams to create the next big thing by fostering a culture of belonging and collaboration across cultural differences.

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