Experiences Coordinator

4 days ago

Coffs Harbour City Council, Australia beBeeCustomer Full time $80,000 - $120,000

We are a leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort and lifestyle travel brands. Our dedicated associates help us achieve our mission to put the world on vacation.

Our Vision

To create unforgettable experiences for our owners and guests, delivering exceptional customer service through every interaction.

Your Key Responsibilities
  • Greet and register owners and guests, providing personalized attention and support throughout their stay.
  • Offer information on local area attractions, helping guests make the most of their time with us.
  • Complete all department-related paperwork efficiently and accurately.
  • Utilize communication equipment effectively, including telephones, facsimiles, and computers.
  • Assist in the tour generation process to ensure prospects meet our tour qualification specifications.
  • Meet guests face-to-face, generating sales appointments for our sales centers located at our amazing resorts and via livestream.
  • Establish commonality and build rapport with customers to deliver an exceptional experience.
  • Work closely with the resort operations team to provide a high level of service and a seamless transition for owners and guests through the check-in process.
  • Clearly articulate the benefit of traveling within our community.
  • Meet targets and KPIs as set by the business.
Your Benefits
  • Build your career with a value-driven organization that promotes continual growth and development for its people.
  • Professional development funding to enhance your skills and knowledge.
  • Discounted hotel stays across Australia, Fiji, New Zealand.
  • Great career development opportunities, empowering you to reach your full potential.
What You'll Bring
  • Previous experience within a similar hotel position, showcasing your ability to provide excellent customer service.
  • A genuine passion for customer service and the local area, demonstrated through your interactions with guests.
  • Excellent communication skills, enabling you to work effectively with colleagues and guests alike.
  • Enthusiastic, self-motivated, and positive individual who is eager to learn and grow.
  • Immaculate presentation and professional grooming standards, reflecting positively on our brand.
  • High levels of computer literacy, ensuring efficient use of technology to drive results.
  • Previous experience with a PMS system advantageous, but not essential.
  • Ability to recognize and solve problems in the workplace, driving continuous improvement.
  • Flexibility to work a varied schedule, including nights, weekends, public, and school holidays.

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