Vacation Experience Coordinator

2 days ago

Coffs Harbour, New South Wales, Australia beBeeRepresentative Full time $55,000 - $75,000
Customer Service Representative

The Customer Service Representative is responsible for providing exceptional customer experiences at our resort. This role involves greeting and registering owners and guests, providing information on local area attractions, and completing all department-related paperwork. The ideal candidate will be a strong communicator with excellent interpersonal skills and a genuine passion for delivering excellent customer service.

Key Responsibilities:
  • Greeting and registering of owners and guests
  • Providing information on local area attractions
  • Completion of all department-related paperwork
  • Using all communication equipment including telephones, computers
  • Meet guests face to face and generate sales appointments for our sales centers located at our amazing resorts and via livestream
  • Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
Requirements:
  • Previous experience within a similar hotel position
  • Genuine passion for customer service and the local area
  • Excellent communicator with strong interpersonal skills
  • Enthusiastic, self-motivated and positive individual
  • Immaculate presentation and professional grooming standards
  • High levels of computer literacy
Benefits:
  • Professional development funding
  • Discounted hotel stays across Australia, Fiji, New Zealand
  • Great career development opportunities
What You'll Bring:

To be successful in this role, you will be able to work a flexible schedule, including nights, weekends, public and school holidays. You will also have the ability to recognize and solve problems in the workplace.

About Us:

We are a leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we're proud of our global teams that turn vacation inspiration into exceptional travel experiences.

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