Senior Customer Experience Manager

2 weeks ago

Sydney, New South Wales, Australia beBeeGaming Full time

Job Description:

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We are seeking an experienced and self-driven professional to join our team as a Gaming Service Executive/Relief Gaming Supervisor. The successful candidate will be responsible for overseeing the gaming operation, ensuring timely, effective, and efficient customer service delivery. Key duties include developing knowledge of EGMs and MTGMs, assisting with administrative requirements, and maintaining confidentiality.

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Key Responsibilities:

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  • Oversee gaming operations in designated areas.">
  • Develop thorough knowledge of system-related products.">
  • Assist with administrative requirements, data entry, and customer file maintenance.">
  • Maintain confidentiality at all times.">
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Required Skills and Qualifications:

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The ideal candidate will possess a minimum of 2-3 years' experience in a large club or organization, with a strong understanding of the Registered Clubs Act, Liquor Act, Food Act, RSA/RCG, HACCP & Gaming Regulations. Additionally, they will have excellent time management and organizational skills, exceptional verbal and written communication skills, critical thinking skills, and strong teamwork abilities.

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Benefits:

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As a valued member of our team, you will receive competitive compensation, opportunities for growth and development, onsite parking, uniforms provided, discounted gym membership, and a range of other benefits.

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About You:

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To succeed in this role, you will need to be comfortable working in an agile environment, possess a current NSW Liquor and Gaming RSA/RCG competency card, and Provide First Aid certification. A high level of grooming is expected, along with full availability to work across a 7-day week roster.

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