Customer Experience Manager

5 days ago

Adelaide, South Australia beBeeLeadership Full time $110,000 - $130,000
Job Overview

We are seeking an experienced leader to manage a high-performing customer service team.

  • Develop and coordinate customer service/sales support activities to ensure comprehensive service delivery and internal/external relationships.
  • Collaborate closely with sales and apply commercial decision-making to achieve sustainable and profitable growth.
Responsibilities
  1. Manage customer service/sales support team activities, ensuring the team delivers quality, service, and efficiency to all customers.
  2. Project manage orders and setup products, including communicating artwork requirements to prepress teams.
  3. Communicate customer packaging requirements to the business through the RFQ process, adjusting quotes in accordance with strategic goals.
  4. Cordinate customer non-conformance processes, raising internal documentation for QA and liaising directly with customers until resolved.
  5. Identify and action aged stock records, ensuring aged stock allocations are managed within business rules.
  6. Support new product development enquiry processes, including samples management, managing artwork transition, mock-ups, concepts, and providing technical guidance.
  7. Liaise with operations and production teams regarding production dates through weekly sales and operations capacity management meetings, ensuring commitments to customers are met.
  8. Host daily delivery pulse meetings with scheduler and dispatch managers to ensure DIFOT or misses are communicated to customers in a timely manner.
  9. Act as point of contact for the Detpak Cartons Customer Service/Sales Support Team for all issues relating to internal programs, ensuring any roadblocks are communicated and plans implemented for system improvement.
Qualifications
  1. Experience in related Sales, Customer Service, or Sales Support leadership roles.
  2. Sound understanding of Inventory Management principles.
  3. Previous experience delivering excellence in customer service.
  4. Strong analytical and problem-solving skills coupled with excellent written, verbal, and presentation skills.
  5. Proficient using MS Office suite of products.

  • Customer Experience Manager

    2 weeks ago

    Adelaide, South Australia at Full time

    Add expected salary to your profile for insightsWe are a leader in supplying premium maintenance consumables to companies operating mobile and fixed assets in the mining, quarry, infrastructure/civil, and oil & gas industries. We are passionate about making life easier for people in these industries through the continuous improvement of systems and...

  • Customer Experience Manager

    1 week ago

    Adelaide, South Australia at Full time

    Add expected salary to your profile for insightsWe are a leader in supplying premium maintenance consumables to companies operating mobile and fixed assets in the mining, quarry, infrastructure/civil, and oil & gas industries. We are passionate about making life easier for people in these industries through the continuous improvement of systems and...

  • Customer Experience Manager

    1 week ago

    Adelaide, South Australia beBeeCustomerService Full time $90,000 - $125,000

    Customer Experience SpecialistWe are seeking an exceptional customer experience specialist to deliver high-quality service and drive business growth. Key responsibilities include managing complex contracts, networking with internal and external stakeholders, and handling challenging customer issues.About the RoleDeliver outstanding customer experiences...

  • Customer Experience Manager

    5 days ago

    Adelaide, South Australia beBeeCustomerService Full time $80,000 - $100,000

    Customer Service Management OpportunityWe are seeking a highly motivated and passionate professional to join our customer service team as a Customer Service Manager in Training.This is an exciting chance to develop your skills and take on new challenges within a rapidly growing organization.Above award rates and comprehensive training providedPotential for...

  • Customer Experience Manager

    5 days ago

    Adelaide, South Australia beBeeCustomer Full time $120,000 - $140,000

    Job Title: Customer Experience ManagerAbout the Role:The Customer Experience Manager is a key leadership position responsible for driving customer experience excellence across all service channels, both voice and digital.This senior leadership role requires a proven people leader who can inspire and motivate their team to deliver exceptional service levels,...

  • Customer Experience Manager

    1 week ago

    Adelaide, South Australia beBeeCustomer Full time $90,000 - $120,000

    At Chrysos Corporation, we're looking for a skilled professional to fill the role of Customer Quality Manager. This exciting position involves ensuring that our clients receive high-quality results from our PhotonAssay units.The ideal candidate will have tertiary qualifications in engineering or science, and/or equivalent experience. Additionally, they...

  • Customer Experience Manager

    6 days ago

    Adelaide, South Australia beBeeFacility Full time $60,000 - $96,000

    About UsWe are a leading provider of facility services, committed to providing better experiences and better outcomes to our customers and our people.We have a national footprint and a workforce of over 2,500, a strong focus on safety, long-standing customer relationships, and over 30 years of experience, making us a purpose-led organisation.We are a diverse...

  • Customer Experience Manager

    3 days ago

    Adelaide, South Australia Colliers International Deutschland Holding GmbH Full time

    Company DescriptionColliers is a global leader in commercial real estate services, providing strategic solutions to occupiers, developers, and investors at local, national, and international levels. Our services include brokerage sales and leasing, real estate management, valuation, consulting, project management, project marketing, and research. We operate...

  • Customer Experience Manager

    2 days ago

    Adelaide, South Australia Colliers International Deutschland Holding GmbH Full time

    Company DescriptionColliers is a global leader in commercial real estate services, providing strategic solutions to occupiers, developers, and investors at local, national, and international levels. Our services include brokerage sales and leasing, real estate management, valuation, consulting, project management, project marketing, and research. We operate...

  • Customer Experience Manager

    6 days ago

    Adelaide, South Australia beBeeCustomer Full time $50,000 - $80,000

    At our organization, we strive to create an inclusive environment where every individual feels valued and supported. This philosophy is reflected in our commitment to fostering a culture of continuous learning, growth, and global opportunities.About the RoleWe are seeking a highly skilled professional to manage a portfolio of customer interactions, ensuring...