Customer Experience Manager

At Chrysos Corporation, we're looking for a skilled professional to fill the role of Customer Quality Manager. This exciting position involves ensuring that our clients receive high-quality results from our PhotonAssay units.

The ideal candidate will have tertiary qualifications in engineering or science, and/or equivalent experience. Additionally, they should possess strong knowledge of international compliance and standardisation, as well as excellent written and verbal communication skills.

This is a challenging yet rewarding role that requires the ability to work independently and as part of a team. As a key member of our Product Performance team, you'll be responsible for managing relationships with customers, developing quality processes, and optimizing instrument performance.

• Ensure that short and long term QAQC meets laboratory and end-user (mining) customer requirements.
• Communicate and manage relationships with new and existing in-region Chrysos customers regarding instrument performance and data quality.
• Contribute to the development and implementation of new quality processes and procedures to improve PhotonAssay data quality globally.
• Manage relationships with direct customers regarding data quality, QAQC procedures, instrument calibration and performance.
• Coordinate liaisons between customers and the Product Performance team.
• Optimize on-site calibrations for new and existing services in collaboration with the Applications team.
• Prepare documentation, technical reports, publications and presentations as required.
• Mentor regional PhysOps team members and other junior staff in-region.
• Develop improved data quality control procedures.
• Identify opportunities for growth in service offerings and sample volumes with Technical Services.
• Oversee long-term QAQC performance of PhotonAssay, comparing against traditional laboratory techniques.
• Manage provisions from pre-deployment meetings with customers through to handover.
• Promote a culture of collaboration, technical excellence and ongoing staff learning and development.
• Act as a data quality expert or technical support specialist as needed.
• Support the development of a strong OH&S culture.

• Tertiary qualifications in engineering or science, or demonstrated equivalent experience.
• Experience in a laboratory or quality management role.
• Understanding of mining industry QAQC requirements and report protocols under NI43-101, JORC and others.
• Strong knowledge of international compliance and standardisation.
• Excellent written and verbal communication skills, including preparation of technical documentation and manuals.
• Excellent problem-solving, organisational and analytical skills.
• Strong interpersonal and communication abilities; ability to work globally.
• Experience in quality control management in minerals or analytical laboratory environments.
• Proficiency in development of reference materials and metrological traceability, including uncertainty of measurement.
• Highly organised with attention to detail.
• Ability to train and mentor other staff members.
• Willingness to take on a wide variety of tasks, including those both 'above' and 'below' the designated role.
• Inventive and creative problem solving; comfortable with ambiguity and open-ended questions.

• Flexibility and wellbeing initiatives for work-life balance.
• Opportunity to work with groundbreaking equipment transforming mining and reducing environmental impact.
• Collaborate with industry experts and grow professionally.
• Exciting career prospects and room for advancement.

We value our employees and strive to create a positive and inclusive work environment.