Customer Experience Manager

6 days ago

Adelaide, South Australia beBeeFacility Full time $60,000 - $96,000

About Us

We are a leading provider of facility services, committed to providing better experiences and better outcomes to our customers and our people.

We have a national footprint and a workforce of over 2,500, a strong focus on safety, long-standing customer relationships, and over 30 years of experience, making us a purpose-led organisation.

We are a diverse family, supporting each other to do our best and make a difference.

Key Responsibilities:
  • Safety: Proactively lead safety conversations in the field and create a strong safety culture within our operations.
  • Continuous Improvement: Identify opportunities for new work with existing customers across portfolios.
  • Decision Making: Make effective, sound, and timely decisions.
  • Communication: Effectively communicate, negotiate, and resolve conflicts with clients and staff.
  • Planning and Organising: Manage resource allocation to ensure tasks are completed on time and to quality.
Requirements:
  • A background in commercial cleaning services or facilities management is essential.
  • Experience with cleaning standards and processes across various industries is desirable.
  • Previous experience in managing from on-site at the client's location is required.
  • Ability to process time and attendance logs for payroll purposes.
  • Leadership and staff management skills.
  • Reliability, passion, and ability to deliver results with limited direction.
  • Commercial acumen and data analysis capabilities.
  • Excellent verbal and written communication skills.
  • High standard of service and client relationship skills.
  • High level of computer skills.
  • WHS knowledge and risk management capabilities are desired.

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