Client Relationship Professional

2 weeks ago

Bayside Council, Australia beBeeCustomer Full time $110,000 - $130,000
About the Role

Are you an ambitious and results-driven professional looking for a challenging role in customer service? We have an exciting opportunity for a Client Account Manager to join our team based in Sydney on a full-time permanent basis.

This is a fantastic chance to work with a diverse group of stakeholders, establish and maintain excellent working relationships, and represent the company at internal and external functions. As a key member of our Operations team, you will be responsible for managing day-to-day operational matters between our company and airline partners, ensuring seamless communication and resolving any issues that may arise.

The successful candidate will be responsible for assisting our Business Manager manage the 'day of operations' window, as well as their own portfolio of customers. You will need to be proactive in identifying areas of non-performance and providing support to prevent future occurrences, including any necessary training.

Main Responsibilities
  • Establishing and maintaining excellent working relationships with internal and external customers
  • Representing the company at internal and external functions, ensuring that the company and its products/services are presented in a strong and positive light
  • Working closely with the National Logistics Manager regarding Third Party Logistics (3PL) performance
  • Participating in and ensuring regular audit and quality controls
  • Providing expert advice to customers in all facets of customer service, including logistical and customs information
  • Improving customer service quality results by evaluating and re-designing processes, and implementing change
  • Establishing communication service standards and implementing company productivity, quality, and customer service standards
Requirements

To be successful in this role, you will need:

  • Proven knowledge and experience in a similar role
  • Food Safety and HACCP qualifications desirable
  • Ability to work a rotating shift roster, including weekends and public holidays
  • Excellent written and verbal communication skills
  • Strong problem-solving skills
  • Ability to handle challenging situations with tact and diplomacy
  • Demonstrated ability to work with a diverse group of stakeholders
  • Sound knowledge of the airline catering industry
  • Competent in documentation and records management
  • Ability to obtain an ASIC pass and an airside driver's license
Benefits

We offer a competitive salary package, including:

  • 5 weeks annual leave
  • Free onsite parking, meals, and uniforms
  • Career development and progression opportunities
  • A close-knit and dedicated team committed to excellence
  • Discounts at hundreds of retailers, discounted health insurance, and wellbeing resources

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