Cognos Application Support Specialist
4 weeks ago
Job Title: Application Support Analyst – Baseline Clearance Required
Location: Melbourne, Canberra or Brisbane – 3 days a week on site
Contract Length: 12 Months renewable
Primary Technology: Cognos
Job Description:
We are seeking a talented individual to collaborate with our team in delivering and supporting critical business applications. As an Application Support Analyst, you will work closely with clients to identify and resolve issues, providing a dynamic service to ensure seamless application operation.
Key Responsibilities:
- Collaborate with cross-functional teams to troubleshoot and resolve application issues.
- Perform root cause analysis and implement corrective actions.
- Develop and maintain technical documentation.
- Conduct thorough analysis of system performance and recommend enhancements.
- Participate in on-call rotation to provide 24/7 support.
- Identify opportunities for process improvement and automation.
- Monitor the performance of all applications, infrastructure, and their associated data services.
- Serve as a subject matter advisor for supported applications.
- Adhere to the client's IT delivery standards, procedures, and runbooks.
- Perform continuous improvement activities.
- Release and deployment management.
Job Qualifications:
- Business Intelligence
- Cognos BI
- Cognos Reports
- Configuration management
Preferred Skills:
- Understanding of AWS and/or Azure cloud platforms.
- Understanding of application monitoring tools and technologies.
- Ability to quickly develop prototypes and proof of concepts.
- Must be an Australian Citizen, and a security clearance is desirable.
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