Senior Operations Coordinator

1 week ago

Sydney, New South Wales, Australia beBeeOperations Full time $100,000 - $140,000
Job Title: Senior Operations Coordinator

This pivotal role is responsible for ensuring seamless service delivery across a diverse portfolio of clients. The successful candidate will lead daily operations, overseeing project coordination, work orders, and contracts.

Key Responsibilities:
  • Manage the day-to-day activities of assigned clients, guaranteeing smooth operations and high client satisfaction
  • Coordinate project timelines, track progress, and identify potential roadblocks
  • Facilitate regular communication with internal teams and external stakeholders to ensure optimal resource allocation
  • Monitor and report on key performance indicators, ensuring alignment with business objectives
  • Cultivate strong relationships with clients, identifying opportunities for upsells and service enhancements

This position requires a detail-oriented professional with excellent communication skills, a natural problem-solver, and a customer-focused mindset.

Requirements:
  • Demonstrated experience in managing operations and coordinating projects in a fast-paced environment
  • Strong understanding of SLAs, KPIs, and service metrics
  • Skilled in stakeholder engagement, issue resolution, and continuous improvement
  • Tertiary qualification in Business, Technology, or a related field
  • Certifications in ITIL, PMP, or Agile (preferred)
  • Familiarity with PSA tools or project systems (e.g. Jira, Mavenlink, MS Project)
Benefits

We offer a comprehensive package that supports your growth, wellbeing, and success:

  • Individual Performance and Development Plans
  • Professional Self-Care Initiatives
  • Diversity and Inclusion Programs
  • Social Connection and Recognition Opportunities
  • Environment and Community Engagement

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