Senior Guest Services Manager

4 days ago

Brisbane, Queensland, Australia beBeeLeadership Full time $82,000 - $102,000

Hotel Concierge Opportunity

Sofitel Noosa Pacific Resort is gearing up for an exciting relaunch following a multi-million-dollar transformation that will set a bold new benchmark for luxury on the Sunshine Coast.

You'll be the welcoming face of Sofitel - setting the tone from the moment the guests arrive. Lead a high-energy team, curate unforgettable local experiences, and deliver five-star moments with effortless flair.

Key Responsibilities:

  • Guest Experience & VIP Service: Be the go-to contact for VIPs, long-term residents, and high-profile guests.
  • Coordinate amenities, transport, and special requests with warmth and precision.
  • Curate bespoke Noosa experiences through strong vendor relationships and local expertise.

Team Leadership & Culture:

  • Lead, train, and mentor the concierge team to deliver seamless, discreet service.
  • Manage rosters, performance, and team development while fostering a culture of excellence.
  • Drive upselling and guest engagement through proactive service and promotional initiatives.

Operations & Administration:

  • Oversee reporting, budgeting, and cost control to meet financial goals.
  • Ensure compliance with WHS, safety and service protocols across all touchpoints.

Requirements:

  • Proven leadership in luxury hotel Concierge or Front Office role.
  • Impeccable grooming, guest service standards, and local area knowledge.
  • Proficient in OPERA PMS and Microsoft Office.
  • Full Australian working rights (PR or Citizen).
  • Holds a valid Driver's License, RSA, and current First Aid/CPR certification.
  • Physically capable of manual handling (up to 23kg) and standing for extended periods.
  • Flexible availability across a rotating roster, including weekends and public holidays.
  • Les Clefs d'Or membership (or actively pursuing) - Hospitality of tourism qualification (preferred).
  • Second language skills (preferred).

What We Offer:

Our Ambassadors enjoy:

Generous Accommodation discounts at Accor properties worldwide.

Professional Development via Accor hotels academy.

Career mobility across Accor's global brands.

A commitment to diversity, inclusion, and promoting diverse talent.

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