Senior Guest Services Lead

4 days ago

Brisbane, Queensland, Australia beBeeHospitality Full time $60,000 - $80,000

Job Title: Senior Night Guest Service Agent - Queens Wharf Residences

About the Role

We are seeking a highly motivated and professional Senior Night Guest Service Agent to join our Front Office team on a full-time basis.

This is an exciting opportunity to take on a senior role in one of Brisbane's most iconic new residential and hotel precincts.

  • Lead by example in delivering exceptional guest service at the Front Desk.
  • Assist with training, coaching and supporting Guest Service Agents.
  • Handle guest check-ins, check-outs, reservations, and enquiries with professionalism.
  • Resolve guest issues efficiently, ensuring a seamless and positive experience.
  • Support the Front Office leadership team with daily operations.
Qualifications

To be successful in this role you will need:

  • Previous Front Office/Guest Service Agent experience.
  • Strong communication and problem-solving skills.
  • A passion for delivering outstanding service and creating memorable guest experiences.
  • High attention to detail and organisational skills.
  • The ability to work a rotating roster including weekends and public holidays.
Benefits

You will enjoy a competitive hourly rate with late night and early morning penalties. You'll also receive staff discounts across Minor Hotels properties worldwide. Our learning and development programs will support your career growth, and you'll have access to exclusive hotel deals, global perks, retail rewards, experiences, banking and insurance benefits, and generous leave options.

About Us

We value our people as the heart of our success. We're a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.

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