Guest Services Manager

2 days ago

Brisbane, Queensland, Australia beBeeCustomer Full time $90,000 - $120,000

We are seeking a results-driven Guest Services Manager to lead our team and provide exceptional service to our guests.

The successful candidate will be responsible for:

  • Leading the guest services team to deliver outstanding customer experiences
  • Managing daily operations, including scheduling and task delegation
  • Welcoming guests and creating a warm, professional first impression of the hotel
  • Coordinating luggage handling and valet parking services
  • Providing detailed information about hotel facilities and local attractions
  • Offering personalized recommendations for dining, entertainment, and tourism activities
  • Promoting and explaining loyalty programs to guests
  • Maintaining high standards of cleanliness and presentation in the hotel entrance area
  • Handling guest inquiries and resolving issues promptly and efficiently
  • Collaborating with other departments to ensure seamless guest experiences

The ideal candidate will have:

  • Proven experience as a Guest Services Manager or in a similar leadership role within the hospitality industry
  • Strong leadership and team management skills
  • Excellent communication and interpersonal abilities
  • Outstanding customer service orientation with a friendly and enthusiastic demeanor
  • Ability to multitask and manage time effectively in a fast-paced environment
  • Problem-solving skills and the ability to make quick, informed decisions
  • Proficiency in hotel management software and computer systems
  • In-depth knowledge of local attractions, dining options, and services

Benefits include:

  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • A supportive and inclusive work environment
  • A range of wellbeing initiatives to promote employee health and wellbeing

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