Senior Guest Service Agent

1 week ago

Brisbane, Queensland, Australia Minor International Full time $60,000 - $80,000 per year
Company Description

Minor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You'll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

Senior Guest Service Agent – Queens Wharf Residences

Full Time Opportunity

Queens Wharf Residences is seeking a motivated and professional Senior Guest Service Agent to join our Front Office team on a full-time basis. This is an exciting opportunity to take on a senior role in one of Brisbane's most iconic new residential and hotel precincts.

About the Role

  • Lead by example in delivering exceptional guest service at the Front Desk.
  • Assist with training, coaching and supporting Guest Service Agents.
  • Handle guest check-ins, check-outs, reservations, and enquiries with professionalism.
  • Resolve guest issues efficiently, ensuring a seamless and positive experience.
  • Support the Front Office leadership team with daily operations.
Qualifications

What We're Looking For

  • Previous Front Office/Guest Service Agent experience
  • Strong communication and problem-solving skills.
  • A passion for delivering outstanding service and creating memorable guest experiences.
  • High attention to detail and organisational skills.
  • Ability to work a rotating roster including weekends and public holidays.

Why Join Us?

At Queens Wharf Residences, part of Minor Hotels, you'll be part of a dynamic team within a landmark development in the heart of Brisbane.

  • Competitive hourly rate with career development opportunities.
  • Staff discounts across Minor Hotels properties worldwide.
  • Training and support to grow your hospitality career.
  • Be part of a stunning new property shaping the future of Brisbane's accommodation scene.
Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you'll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

  • Career Growth: Learning and development programs to boost your career.
  • Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
  • Global Perks: International accommodation discounts across our hotel brands.
  • Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
  • Experiences: Discounted entertainment and activities.
  • Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
  • Generous Leave: Parental and birthday leave.
  • Wellness Boost: EAP and tailored wellness support

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.

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