Island Resort Operations Lead

2 weeks ago


Adelaide, South Australia SeaLink K'gari (Fraser Island) Full time
About the Role

The Front Office Manager plays a pivotal role in overseeing the smooth operation of our front office administration and reception services. With a focus on delivering exceptional guest experiences, this key position ensures that every interaction is friendly, efficient, and productive.

This includes managing accommodation bookings, check-ins, counter service, and telephone inquiries, as well as reconciling daily accounts and client billing. Additionally, the Front Office Manager is responsible for updating daily incoming tour numbers for meals and accommodation, assisting with back-office operations, and notifying the Accommodation Manager of any issues.

  • Lead the Front Office team to achieve exceptional guest satisfaction ratings.
  • Manage accommodation bookings, check-ins, and counter service efficiently.
  • Reconcile daily accounts and client billing accurately.

About You

To succeed in this challenging role, you should possess:

  • A minimum 2 years of experience as a Front Office Manager in a 3-star or higher hotel/resort.
  • Proficiency in using hotel booking software (e.g., Events Pro, SIHot, QuickTravel).
  • Experience working in fast-paced environments with high levels of accuracy and attention to detail.
  • Self-motivation and ability to work independently.
  • A professional attitude with a 'can-do' approach.

Benefits

We offer an attractive compensation package, including:

  • An annual salary of AU$75,000 - AU$90,000 based on experience.
  • Affordable island living with accommodation, meals, and Wi-Fi included.
  • Annual $1,000 SeaLink Employee Travel Allowance.
  • Exclusive discounts: 25% off resort dining, bars, retail, and spa.

About Us

SeaLink Marine & Tourism is a world-class operator on Fraser Island, offering guests unforgettable experiences amidst breathtaking natural beauty. We're committed to providing meaningful employment opportunities that celebrate diversity and inclusion.



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