Sr. Customer Experience Strategist

2 weeks ago

Melbourne Sydney Canberra, Australia beBeeCustomer Full time $100,000 - $150,000

Job Title: Sr. Customer Experience Strategist

About the Role

We are seeking a seasoned Sr. Customer Experience Strategist to join our team. The ideal candidate will have a proven track record of driving customer success and advocacy.

The role involves managing customer portfolios as primary business point of contact, understanding customer value drivers, success criteria, and KPIs to develop customer success plans.

This position requires strong relationship-building skills, with the ability to engage customers using digital touchpoints.

  • Key Responsibilities:
  • Manage customer portfolios: Primary business point of contact for customer success and advocacy initiatives.
  • Customer Success Planning: Develop comprehensive plans to drive customer value and success.
  • Product Adoption: Prescribe product adoption strategies to achieve key business outcomes.
  • Regular Reviews: Conduct regular executive business reviews to track progress and make informed decisions.
  • Continuous Improvement: Drive continuous improvement of customer advocacy measures.
  • Territory Planning: Prepare territory plans to define account strategies and align resources.
Requirements

To be successful in this role, you will need:

  • Experience: 5+ years' experience in a technology-related field.
  • Educational Background: Bachelor's degree in a technology- or business-related field.
  • CX Industry Knowledge: Familiarity with the CX industry and technology to drive consultative approach.
  • Digital Engagement: Strong ability to build relationships and engage customers using digital touchpoints.

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