Technical Service Advisor
4 weeks ago
We are seeking a highly skilled Technical Service Advisor to join our team at Suncorp Group. As a Technical Service Advisor, you will play a critical role in providing support to the Claims Team and Claims Performance Manager in various aspects of claims management.
Key Responsibilities- Provide technical support to the Claims Team and Claims Performance Manager in complaints management, quality assurance audits, technical referrals, COP monitoring and reporting, and validation of COP breaches.
- Identify and facilitate coaching/training opportunities for team members.
- Pro-actively identify process improvement opportunities and contribute to the development of strategic business goals.
- Manage the quality of own data input and proactively help identify risks and issues.
- Diploma in Financial Services (Insurance) - Desired
- Minimum of 2 years' experience in a general insurance claims function (mandatory)
- Property claims experience (highly regarded)
- Previous complaints handling experience (highly regarded)
- Thorough understanding of Insurance Code of Practice and compliance requirements
- Thorough knowledge of TS business operations including strategic objectives
- Thorough understanding of TS PDS's and the ability to accurately apply it to any claims situation.
- Thorough knowledge and understanding of the NURV operating system.
- Advanced communication (written and oral) and interpersonal skills with demonstrated ability to liaise and negotiate with colleagues and customers at all levels
We believe we are at our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
We offer a range of benefits, including discounts and offers on retail favourite stores, banking and insurance products, flexible working and leave options, ongoing study support and career development programs, and opportunities to give back to our communities.
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