Technical Service Advisor

4 weeks ago


Adelaide, South Australia Suncorp Group Full time
About the Role

We are seeking a highly skilled Technical Service Advisor to join our team at Suncorp Group. As a Technical Service Advisor, you will play a critical role in providing support to the Claims Team and Claims Performance Manager in various aspects of claims management.

Key Responsibilities
  • Provide technical support to the Claims Team and Claims Performance Manager in complaints management, quality assurance audits, technical referrals, COP monitoring and reporting, and validation of COP breaches.
  • Identify and facilitate coaching/training opportunities for team members.
  • Pro-actively identify process improvement opportunities and contribute to the development of strategic business goals.
  • Manage the quality of own data input and proactively help identify risks and issues.
Requirements
  • Diploma in Financial Services (Insurance) - Desired
  • Minimum of 2 years' experience in a general insurance claims function (mandatory)
  • Property claims experience (highly regarded)
  • Previous complaints handling experience (highly regarded)
Key Capabilities
  • Thorough understanding of Insurance Code of Practice and compliance requirements
  • Thorough knowledge of TS business operations including strategic objectives
  • Thorough understanding of TS PDS's and the ability to accurately apply it to any claims situation.
  • Thorough knowledge and understanding of the NURV operating system.
  • Advanced communication (written and oral) and interpersonal skills with demonstrated ability to liaise and negotiate with colleagues and customers at all levels
About Suncorp Group

We believe we are at our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

We offer a range of benefits, including discounts and offers on retail favourite stores, banking and insurance products, flexible working and leave options, ongoing study support and career development programs, and opportunities to give back to our communities.



  • Adelaide, South Australia EML (Employers Mutual Limited) Full time

    Company OverviewEML (Employers Mutual Limited) is a leading provider of workers' compensation insurance solutions.About the RoleThe Technical Advisor role at EML offers an exciting opportunity to work in a dynamic team environment and contribute to the achievement of business outcomes.Job DescriptionAs a Technical Advisor, you will be responsible for...


  • Adelaide, South Australia Https:www.energyjobline.comsitemap Full time

    Job Title: Aps6 Technical AdvisorAbout the Role:We are seeking a highly skilled and experienced Aps6 Technical Advisor to join our team at the Technical Advisory Branch. As a key member of our team, you will play a critical role in supporting and building the capability of the complex decision-making within our Agency.Key Responsibilities:- Provide subject...


  • Adelaide, South Australia SA Government -DEPARTMENT FOR EDUCATION Full time

    Job Title: Technical Advisor for Disability Access and InclusionWe are seeking a highly skilled and experienced Technical Advisor to join our team in the Department for Education. As a Technical Advisor for Disability Access and Inclusion, you will play a critical role in planning and leading inclusive environments, disability access provisions, and the...

  • Technical Advisor

    4 weeks ago


    Adelaide, South Australia EML (Employers Mutual Limited) Full time

    The OpportunityWe are seeking a skilled Technical Advisor to join our team at EML. As a Technical Advisor, you will play a crucial role in providing guidance and support to our team members across the business. Your expertise will enable us to achieve claim outcomes and develop personal technical competence.Your ResponsibilitiesProvide practical guidance and...


  • Adelaide, South Australia Suncorp Group Full time

    About the Role:As a Technical Service Advisor at Suncorp Group, you will provide critical support to the Claims Team and Claims Performance Manager. Your key responsibilities will include:Complaints management and resolutionQuality Assurance audits and complianceTechnical referrals and COP monitoringReporting and data analysisProcess improvement and...


  • Adelaide, South Australia Suncorp Group Full time

    About the Role:As a Technical Service Advisor, you will provide critical support to the Claims Team and Claims Performance Manager in managing complaints, quality assurance audits, technical referrals, and other key responsibilities.Key Accountabilities:Contribute to team, business, and group priorities with a sense of purpose.Collaborate across and within...


  • Adelaide, South Australia Royal Flying Doctor Service Full time

    About the RoleWe are seeking an experienced Aviation Safety and Quality Advisor to join our team at the Royal Flying Doctor Service. As a key member of our aviation team, you will provide expert advice on aviation safety and quality, ensuring compliance with regulatory requirements and best practices.Key Responsibilities• Provide independent advice on...

  • Claims Advisor

    3 weeks ago


    Adelaide, South Australia Suncorp Group Full time

    About the RoleSuncorp Group is seeking a skilled Claims Advisor to provide exceptional customer service and drive commercial outcomes. As a key member of our Claims team, you will be responsible for managing a portfolio of claims and working to resolve them within the earliest possible timeframes.Key ResponsibilitiesOffer exceptional customer service and...

  • Claims Advisor

    4 weeks ago


    Adelaide, South Australia Suncorp Group Full time

    About the RoleSuncorp Group is seeking a skilled Claims Advisor to provide exceptional customer service and drive commercial outcomes. As a key member of our Claims team, you will be responsible for managing a portfolio of claims and working to resolve them in a timely and effective manner.Key ResponsibilitiesOffer exceptional customer service and build...


  • Adelaide, South Australia Royal Flying Doctor Service Full time

    About the RoleThe Royal Flying Doctor Service is seeking a highly skilled Technical Services Engineer to join our team. As a key member of our aviation team, you will be responsible for the introduction of our new PC12 aircraft into our operation, as well as the disposal of end-of-life PC12's.Key ResponsibilitiesDrive aircraft modifications, engineering and...


  • Adelaide, South Australia AUTOrecruit Full time

    **Job Title:** Automotive Service Advisor**About the Role:** We are seeking an experienced Automotive Service Advisor to join our team at Autorecruit.**Key Responsibilities:**Provide exceptional customer service and communication skills.Collaborate with fellow Advisors and report to the Service/Assistant Service Manager.Ensure clear communication between the...


  • Adelaide, South Australia Royal Flying Doctor Service Full time

    About UsThe Royal Flying Doctor Service is a leading provider of aeromedical and primary healthcare services to remote, rural, and regional locations across South Australia and the Northern Territory. Our organization is committed to delivering high-quality patient care and ensuring the safety of our patients, staff, and the community we serve.Job...

  • Service Advisor

    4 weeks ago


    Adelaide, South Australia AUTOrecruit Full time

    Service Advisor OpportunityWe are seeking an experienced Service Advisor to join our team at a prestige brand service centre in Adelaide. The successful candidate will have a minimum of 5 years of experience in a similar role and excellent communication skills.The role involves greeting customers, managing retail and trade enquiries, and preparing and...

  • Service Advisor

    4 weeks ago


    Adelaide, South Australia AUTOrecruit Full time

    About the Role:We are seeking an experienced Service Advisor to join our team at a prestige service centre in Adelaide. As a Service Advisor, you will be responsible for greeting customers, managing retail and trade enquiries, and preparing and invoicing for services.Key Responsibilities:Greet customers and facilitate their needsManage retail and trade...

  • Beauty Advisor

    4 weeks ago


    Adelaide, South Australia Estée Lauder Companies Full time

    Job Title: Beauty Advisor - David Jones AdelaideJob Summary: We are seeking a highly skilled make-up artist to join our team as a Beauty Advisor at David Jones Adelaide. As a Beauty Advisor, you will be responsible for providing a welcoming, inspirational, and personalized in-store experience to our customers.Key Responsibilities:* Combine your creative and...


  • Adelaide, South Australia AUTOrecruit Full time

    Job Title: Automotive Service AdvisorWe are seeking an experienced Automotive Service Advisor to join our team at AUTOrecruit. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our service department.Key Responsibilities:Collaborate with fellow Advisors to provide excellent...


  • Adelaide, South Australia EML (Employers Mutual Limited) Full time

    Job Description:We are seeking a skilled Technical Advisor to join our team in Adelaide, where you will play a crucial role in providing practical guidance and coaching to team members across the business.About the Role:Provide expert technical advice and support to team members to ensure high-level customer experienceWork within the legislative and...


  • Adelaide, South Australia AUTOrecruit Full time

    The ClientA major group, privately owned and third generation, with great longevity and well-established reputation, is seeking an experienced Automotive Service Advisor.The RoleAs the first point of contact for Service customers, you will collaborate with fellow Advisors and report to your Service/Assistant Service Manager. Your responsibilities will...

  • Service Advisor

    4 weeks ago


    Adelaide, South Australia Just Automotive Recruitment Full time

    About the RoleWe are seeking a skilled Service Advisor to join our team at Regency Park, SA. As a Service Advisor, you will be the welcoming face and helpful voice for our customers, handling their needs and conveying their vehicle requirements to the workshop team.Key ResponsibilitiesSchedule customer service repair orders and obtain a clear brief from the...


  • Adelaide, South Australia EML (Employers Mutual Limited) Full time

    THE ROLEAs a member of our team at EML, you will play a crucial part in helping our clients achieve positive outcomes every day. Your hard work will make a real difference in people's lives, and you will feel a great sense of satisfaction knowing that your skills and dedication are making a purposeful impact.The Technical Advisor role is a key position...