Claims Advisor

2 weeks ago


Adelaide, South Australia Suncorp Group Full time

About the Role

Suncorp Group is seeking a skilled Claims Advisor to provide exceptional customer service and drive commercial outcomes. As a key member of our Claims team, you will be responsible for managing a portfolio of claims and working to resolve them in a timely and effective manner.

Key Responsibilities

  • Offer exceptional customer service and build strong relationships with claimants
  • Manage claims from initiation to resolution, ensuring timely and cost-effective outcomes
  • Collaborate with internal stakeholders to discuss and action plan file direction
  • Utilize and collaborate with Injury Management Advisor and Technical Advisor
  • Work within the designated Delegation of Authority

Requirements

  • Ability to demonstrate compassion and empathy for customers
  • Excellent verbal communication skills and ability to negotiate with stakeholders
  • Strong administrative and written skills
  • Strong commitment and integrity to meet and exceed customer expectations

About Suncorp Group

Suncorp Group is a leading Australian financial services company that is committed to making a difference for people and communities. We offer a range of benefits to our employees, including employee discounts and rewards, study support, parental leave, and wellness initiatives.


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