Claims Advisor
2 weeks ago
About the Role
Suncorp Group is seeking a skilled Claims Advisor to provide exceptional customer service and drive commercial outcomes. As a key member of our Claims team, you will be responsible for managing a portfolio of claims and working to resolve them in a timely and effective manner.
Key Responsibilities
- Offer exceptional customer service and build strong relationships with claimants
- Manage claims from initiation to resolution, ensuring timely and cost-effective outcomes
- Collaborate with internal stakeholders to discuss and action plan file direction
- Utilize and collaborate with Injury Management Advisor and Technical Advisor
- Work within the designated Delegation of Authority
Requirements
- Ability to demonstrate compassion and empathy for customers
- Excellent verbal communication skills and ability to negotiate with stakeholders
- Strong administrative and written skills
- Strong commitment and integrity to meet and exceed customer expectations
About Suncorp Group
Suncorp Group is a leading Australian financial services company that is committed to making a difference for people and communities. We offer a range of benefits to our employees, including employee discounts and rewards, study support, parental leave, and wellness initiatives.
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