Customer Support Expertise Specialist

5 days ago

Melbourne, Victoria, Australia beBeeCustomerSupport Full time $60,000 - $78,000

About this role

We are seeking an experienced and skilled professional to fill the position of Customer Support Expertise Specialist. This is a critical and central role that requires adaptability, creativity, and strong problem-solving skills.

Your key responsibilities

  • Develop in-depth knowledge of our CRM system and technology
  • Support customers to effectively resolve issues through phone and email
  • Assist customers in navigating various tools within our CRM system
  • Collaborate with internal teams to identify any issues and escalate to the appropriate channels
  • Process customer applications accurately and efficiently, ensuring compliance with regulatory requirements
  • Monitor queues and interpret reports to manage daily workload
  • Ensure accurate and responsible data storage on our CRM system
  • Perform ad hoc administrative tasks as needed

About you

We are looking for someone with experience in a similar support role who can manage multiple priorities, communicate effectively, and work autonomously. It would be desirable if you have experience using Zendesk or other support software and an understanding of CRM platforms. Strong analytical and decision-making skills are essential for resolving customer problems promptly and efficiently.

The Benefits

We offer a dynamic and supportive work environment that values diversity, equity, and inclusion. Our team prioritizes employee well-being and offers flexible leave options, parental leave policies, and opportunities for growth and development.

Diversity, Equity, and Inclusion

We are committed to creating a workplace culture that promotes respect, empathy, and inclusivity. If you share our values and are passionate about delivering exceptional customer service, we encourage you to apply.

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