
Technical Expertise Specialist
1 day ago
This is a critical role that involves providing expert technical support and assistance to clients with their desktop computers, software, and other IT-related issues. The ideal candidate will have excellent problem-solving skills and the ability to work well under pressure.
Key Responsibilities:- Provide level 1 technical support for desktop computers, software, and other IT-related issues
- Escalate complex issues to senior technicians or managers as needed
- Develop skills and knowledge in Microsoft 365, Windows, ServiceNow, and other relevant tools and software
- Work closely with the technical team to resolve tickets and improve customer satisfaction
Requirements:
- Minimum 6 months experience in the IT industry
- Understanding of Office 365, RMM, and Windows
- Familiarity with Active Directory
What We Offer:
- A dynamic and client-focused work environment
- Opportunities for skill development and career growth
- Collaborative and supportive team culture
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