Technical Expertise Specialist

1 day ago


Melbourne, Victoria, Australia beBeeTechnical Full time $55,000 - $70,000
Job Title: Technical Expertise Specialist

This is a critical role that involves providing expert technical support and assistance to clients with their desktop computers, software, and other IT-related issues. The ideal candidate will have excellent problem-solving skills and the ability to work well under pressure.

Key Responsibilities:
  • Provide level 1 technical support for desktop computers, software, and other IT-related issues
  • Escalate complex issues to senior technicians or managers as needed
  • Develop skills and knowledge in Microsoft 365, Windows, ServiceNow, and other relevant tools and software
  • Work closely with the technical team to resolve tickets and improve customer satisfaction

Requirements:

  • Minimum 6 months experience in the IT industry
  • Understanding of Office 365, RMM, and Windows
  • Familiarity with Active Directory

What We Offer:

  • A dynamic and client-focused work environment
  • Opportunities for skill development and career growth
  • Collaborative and supportive team culture


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