Customer Relationship Specialist
2 weeks ago
About Our Opportunity
We are seeking a solutions-focused professional to engage with customers and resolve emerging problems in a full-time opportunity.
Responsibilities include:
- Ensuring all customers understand our current product and service offering and responding to technical customer inquiries in a timely and effective manner.
- Pre-qualifying and following up on quotes, with feedback reported via the appropriate channels.
- Preparing and analysing reports on new business development opportunities.
- Collaborating with internal sales teams to allocate major projects and ensure strong communication between departments.
- Contributing to process improvement by identifying inefficiencies and implementing solutions.
The ideal candidate will have:
- Successful completion of School Certificate or equivalent. Trade Qualification would be advantageous.
- 3-5 years' experience in a customer-facing position, ideally in a manufacturing or trade environment.
- Strong communication and proven ability to build lasting relationships with stakeholders.
- Exposure to interpreting engineering drawings or the willingness to learn would also be highly advantageous.
Our organisation offers a flexible and supporting workplace, career development opportunities, and a collaborative environment for motivated individuals.
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