Customer Support Specialist

6 days ago

Hobart, Tasmania, Australia Tpg Telecom Full time

**Work options**: Hybrid
- Join a powerhouse of brands that connect customers, businesses and communities
- 6 month Fixed Term Contract
- Based in Hobart, TAS

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It's our why; our reason to exist. Now, we're proud to be one of Australia's leading mobile and internet providers. We're not just redefining telco, we're changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.

Could that be you?

**The opportunity**

The Customer Support Specialist position is responsible for proactive management and growth of an assigned customer portfolio through outstanding phone-based customer service, relationship and sales excellence. The Customer Support Specialist is a trusted advisor to new and existing customers and will work towards achieving assigned sales targets.

**Responsibilities**
- Retain and grow revenue of the assigned customer portfolio by proactive and ongoing lifecycle account and relationship management.
- Conduct outbound calls to existing and new customers in an efficient and accurate manner
- Work closely with customers to determine their existing and future growth requirements to propose suitable products and solutions that maintain and increase revenue for the company.
- Maintain and update all SFDC customer records in accordance to the internal processes.
- Proactively manage sales leads and opportunities to drive sales and meet assigned targets.
- Proactively understand customers' objectives, buying criteria and decision-making processes.
- Continually provide customers with the correct SLA information regarding escalation and keep them updated with the progress accordingly.
- Retain existing business customers by driving retention activity utilising a customer service focussed approach.
- Liaise with the administration team and our internal departments to manage customer requirements, account administration, and to reach mutually satisfactory outcome on customer issues.
- Achieve individual targets and KPI's relevant to the role.
- Actively participate in creating a team environment.

**Knowledge and experience**
- Sales and results driven.
- Proven sales ability, including negotiation skills, persuasive ability, and excellent communication skills.
- Relationship focused.
- Ability to prioritise workload and delegate as required.
- Self
- motivating and assertive.
- Confidence to take initiative to solve customer problems.
- Ability to work within and support a team environment.
- Previous experience in a contact centre or handling large call volumes is desirable.

**Benefits and perks**
- Flexible hybrid way of working (from home and office)
- Access to TPG Learning Hub platform and internal development opportunities
- TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo._
- Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes._

LI-Hybrid #LI-TS1

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