Building Customer Relationships

2 days ago

Hobart, Tasmania, Australia beBeeStrategic Full time $110,000 - $130,000
Strategic Sales Operations Manager

Job Description:

The Sales & Service Operations Manager plays a pivotal role in driving business growth and customer satisfaction. This strategic leader is responsible for optimizing sales journeys, enhancing customer service, and aligning both functions with broader business objectives.

This role bridges the gap between sales strategy and execution, ensuring that both sales and service teams operate efficiently, effectively, and collaboratively. The successful candidate will make a significant impact by leading a desk-based team of Small Business Account Managers to deliver growth and retention targets.

Key Responsibilities:

  • Develop and implement scalable sales processes and workflows.
  • Lead sales forecasting and pipeline analysis to drive individual and team adherence to targets.
  • Lead on-shore Small Business & Enterprise mobility customer service teams, ensuring timely and high-quality support through a concierge model that refers admin and processing to offshore teams.
  • Drive continuous improvement initiatives across both departments.
  • Build and maintain strong business relationships with key stakeholders and internal and external business partners.

Requirements:

To succeed in this role, you will need:

  • Strong sales and service leadership with proven ability to encourage and influence positive performance results and behaviors of team members.
  • The ability to coach and motivate individuals in using a 'business solutions' type approach, utilizing product and services to identify customer needs and sell into applicable market sectors.
  • Able to creatively position the organization as an innovative, flexible, and responsive service provider.

What We Offer:

We offer a range of benefits to our employees, including:

  • A flexible hybrid way of working (from home and office).
  • 'Stay Connected Mobile' – access to a free mobile plan.
  • 'Stay Connected NBN' – access to a free NBN 100 plan.
  • 'Your Leave' - an additional 4 days of leave to be used whenever you like - every year.
  • Access to the Learning Hub platform and internal development opportunities.

Join us and build a better future today

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