Customer Relationship Professional

2 days ago

Hobart, Tasmania, Australia beBeeCustomer Full time $90,000 - $120,000

Role Overview:

As a customer-facing professional, you will be working collaboratively with your manager and colleagues to deliver exceptional results for every customer interaction.

Your Key Responsibilities Will Include:

  • Establishing personal connections with customers through meaningful conversations
  • Providing support to various branches within the region - ability to travel required
  • Assisting customers in utilizing in-branch technology and digital banking options
  • Responding to customers' transactional needs, ensuring they leave satisfied
  • Completing financial assessments to identify areas for improvement and growth
  • Proactively engaging with customers to build rapport and invite them for one-on-one consultations or appointments
  • Ensuring adherence to established processes and procedures, including accurate transaction reconciliation and review of customers' financial positions
  • Engaging with customers through community events and fundraising activities
  • Maintaining a safe and healthy work environment for your team members
  • Capturing customer feedback and implementing measures to address any service gaps and drive improvement

What We're Looking For:

  • Able to ask relevant questions and find effective solutions, act with integrity, and prioritize customer satisfaction above all else
  • Passion for delivering high-quality service and comfort working independently, referring customers to other specialists as needed
  • Demonstrate ability to thrive in a fast-paced, commercial retail environment, considering the bigger picture for customers and providing holistic solutions
  • Genuine passion for the customer and commitment to doing what's right to ensure we're meeting their needs

We Are Committed to Inclusion:

We are dedicated to creating an inclusive workplace where everyone feels valued and supported. You'll be part of a diverse community that will help you grow professionally and personally.

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