Exceptional Customer Experience Specialist

1 week ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $85,000 - $105,000

Looking for a career that flows with purpose? We are seeking a highly skilled Customer Service Officer to join our team of experts in the field. In this role, you will have the opportunity to make a real difference in the lives of our customers, providing top-notch service and support while working collaboratively with colleagues to achieve our goals.

This is an exciting opportunity to work with a leading organization that values its employees as much as it values its customers. You will be part of a dynamic team that is passionate about creating a more sustainable future for the state, and you will have the chance to contribute your skills and experience to help us achieve our vision.

What You Will Do:

  • Provide exceptional customer service, resolving customer enquiries efficiently and effectively
  • Evaluate and interpret customer needs and expectations, researching information and sourcing advice to accurately respond to customer enquiries and/or complaints consistent with legislation and other regulatory instruments
  • Work towards achieving both individual and team-based Key Performance Indicators

What We Are Looking For:

  • Excellent attention to detail
  • Previous experience working in a busy and complex customer service environment
  • Ability to build rapport with a wide range of internal and external stakeholders
  • Demonstrated ability in conflict resolution and resolving enquiries in accordance with company policies
  • Ability to navigate and assist enquiries in reviewing NSW legislations
  • Proven ability to navigate through multiple systems whilst maintaining customer engagement on the phone
  • Proven ability in Outlook, Microsoft office (including Teams) and adaptability with in-house case management systems
  • Certificate III/IV in Customer Contact/Certificate III in Customer Engagement or relevant qualifications will be highly regarded

Who Are We?

We are a leading provider of essential human services, specializing in water supply, river operations, and comprehensive licensing, water trades, and water information. Our mission is to create a more sustainable future for the state, and we are committed to delivering high-quality services to our customers.

Perks and Benefits:

  • Flexible working arrangements
  • 9-day fortnight at full pay on the Enterprise agreement
  • Up to 16 weeks paid parental leave
  • Fertility leave
  • Yearly corporate wear allowance
  • Professional development and educational assistance
  • Attractive remuneration

How To Apply:

If you are passionate about delivering exceptional customer service and making a real difference in the lives of others, we encourage you to apply for this exciting opportunity.

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