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Customer Experience Manager

3 weeks ago

Sydney, New South Wales, Australia beBeeLeadership Full time $90,000 - $120,000
Customer Service Centre Manager Role Summary

As a key member of our team, the Customer Service Centre Manager will be responsible for overseeing the day-to-day operations of the Customer Service Centre. This role involves managing customer requests, providing exceptional service, and ensuring that all inquiries are resolved in a timely and professional manner.

Key Responsibilities:
  • Manage customer requests regarding property and facilities management.
  • Ensure effective service delivery through close consultation with site teams, contractors, owners, tenants, executives, and portfolio managers.
  • Identify training gaps and conduct team training and development to ensure staff are fully aware of updated processes.
  • Coordinate weekly and monthly team meetings and coaching sessions to discuss quality and quantity of work.

The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer experiences. If you have a proven track record in customer service management and are looking for a new challenge, we encourage you to apply for this exciting opportunity.

Required Skills and Qualifications:
  • Strong leadership and interpersonal skills.
  • Excellent written and verbal communication skills.
  • Ability to motivate and inspire team members.
  • Proven experience in customer service management.

We offer a competitive salary package, opportunities for career advancement, and a dynamic work environment that values teamwork and collaboration. If you are passionate about delivering exceptional customer experiences and are looking for a new challenge, we encourage you to apply for this exciting opportunity.

Benefits:

We believe in supporting the growth and development of our employees, offering a range of benefits that enhance their well-being and job satisfaction. These include:

  • A competitive salary package.
  • Opportunities for career advancement.
  • A dynamic work environment that values teamwork and collaboration.