Tech Support Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeSupport Full time $75,000 - $95,000
Desktop Support Professional

We are seeking a skilled Desktop Support Professional to join our team in Sydney.

This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and ensuring that technology is functioning optimally.

The successful candidate will have excellent communication skills, a keen interest in technology, and the ability to remain calm under pressure when troubleshooting technical issues.

  1. Ensure the smooth day-to-day operations of customers' technology systems.
  2. Provide friendly and knowledgeable support to customers with a positive attitude.
  3. Collaborate with colleagues to identify areas for process improvement and implement new procedures.
  4. Seek customer feedback and take an active approach to continuously improve results.

The role involves working onsite at customer locations and requires flexibility to handle unusual situations. The successful candidate will be motivated, enthusiastic, and committed to delivering high-quality service.

About the Role
  • Key Responsibilities:
  • Customer Service:
  • Technical Support:
  • Process Improvement:
What You'll Bring
  • A passion for providing exceptional customer service.
  • An interest in technology and a desire to stay up-to-date with new solutions and concepts.
  • Excellent communication skills, including verbal and written communication.
  • A positive attitude and can-do mindset.
Benefits

We offer a range of benefits, including hybrid working arrangements, extensive training and development opportunities, and a choice of IT equipment. We also host fun team events to celebrate achievements and connect with colleagues outside work.

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