Senior Regulatory Operations Specialist

4 days ago

Adelaide, South Australia beBeeRegulatory Full time $98,478 - $104,165
Job Overview

This role leads a team of customer service officers within the Licensing Branch and is accountable for meeting team performance targets.

The position involves complex, technical, and sensitive operational work, as well as policy implementation and performance enforcement that impacts customers, stakeholders, and the department.

Key Responsibilities
  • Leadership of a medium-sized team with a focus on continuous improvement
  • Strategic engagement with industry, private sector, and all levels of government
  • Direct interaction with South Australia's liquor and gaming licensees
  • Implementation of legislative reform and influence on future directions
Requirements
  • Demonstrated leadership skills with the ability to guide and develop a high performing team
  • Excellent inter-personal, verbal and written communication skills to provide succinct and helpful advice to key stakeholders
  • A track record of driving business excellence and system improvements
  • Experience working within a regulatory environment
Operational Framework

Reporting to the Manager, Liquor and Gaming, this role operates within a medium-sized team environment. The successful candidate will have a proven ability to drive business outcomes through effective leadership and strategic decision making.

In this capacity, the role will interact directly with South Australia's liquor and gaming licensees, engaging in complex and sensitive operational work. Strong communication and interpersonal skills are essential to providing excellent customer service and building strong relationships with key stakeholders.

The position also requires the ability to implement legislative reform and influence future directions. This will involve collaborating with industry, private sector, and government stakeholders to drive business outcomes and improve processes.

To be successful in this role, candidates must demonstrate a strong understanding of the regulatory environment and have experience working within a similar context. They must also possess excellent leadership skills, with the ability to guide and develop a high-performing team.

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