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Banquets Manager

1 month ago

Doncaster, Victoria, Australia MERCURE Full time

Job Title: Banquets Manager

Job Summary:

We are seeking a highly skilled Banquets Manager to join our team at MERCURE. As a key member of our hospitality team, you will be responsible for overseeing the smooth operational running of social, wedding, and corporate events.

Key Responsibilities:

  • Be responsible for the Event Operations once BEOs are handed over from Event Sales Team;
  • Responsible for overseeing the smooth operational running of social, wedding, and corporate events;
  • Ensure strong communication relationships with the Events Sales team;
  • Required to perform duties in the restaurants in the absence of bookings for the events spaces;
  • Support & provide training and development to the Food & Beverage team;
  • Have a keen understanding of weddings, corporate, and social events;
  • Support the Food & Beverage Manager in managing labour costs in line with budgets & forecasts;
  • Address & resolve all event-related guests' grievances and escalate when required.

Requirements:

  • Experience in a similar role within the hospitality industry is advantageous;
  • Exceptional guest service skills and passion for delivering all event types to the highest standards;
  • Well-developed planning and organisational skills;
  • Effective team player and ability to manage your own time efficiently;
  • You have to be a problem solver and have the ability to think on your feet to meet guests changing needs;
  • High level of attention to detail and organisation;
  • Highly developed interpersonal skills, with the proven ability to build effective relationships and communicate with a diverse range of people.

About MERCURE:

MERCURE is part of the Accor Group, a global leader in hospitality and tourism services. As a member of our team, you will have access to ongoing career and professional development opportunities, a rewarding work environment, and global discounts on hotel accommodation and food and beverage.