Banquets Manager

4 weeks ago

Doncaster, Victoria, Australia MERCURE Full time

Event Operations Coordinator

The role of Event Operations Coordinator at MERCURE involves overseeing the smooth operational running of social, wedding, and corporate events. This includes being responsible for the Event Operations once BEOs are handed over from the Event Sales Team. The ideal candidate will have a keen understanding of weddings, corporate, and social events and be able to ensure strong communication relationships with the Events Sales team.

Key Responsibilities:

  • Be responsible for the Event Operations once BEOs are handed over from the Event Sales Team;
  • Responsible for overseeing the smooth operational running of social, wedding, and corporate events;
  • Ensure strong communication relationships with the Events Sales team;
  • Required to perform duties in the restaurants in the absence of bookings for the events spaces;
  • Support & provide training and development to the Food & Beverage team;
  • Have a keen understanding of weddings, corporate, and social events;
  • Support the Food & Beverage Manager in managing labour costs in line with budgets & forecasts;
  • Address & resolve all event-related guests' grievances and escalate when required.

Requirements:

  • Experience in a similar role within the hospitality industry is advantageous;
  • Exceptional guest service skills and passion for delivering all event types to the highest standards;
  • Well-developed planning and organisational skills;
  • Effective team player and ability to manage your own time efficiently;
  • You have to be a problem solver and have the ability to think on your feet to meet guests changing needs;
  • High level of attention to detail and organisation;
  • Highly developed interpersonal skills, with the proven ability to build effective relationships and communicate with a diverse range of people.

About MERCURE:

MERCURE is part of the Accor Group, a global market leader in hospitality and tourism services. As a member of our team, you will have access to ongoing career and professional development opportunities, a rewarding work environment, and global discounts on hotel accommodation & food and beverage.

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