Human Rights Advocate

4 days ago

Brisbane, Queensland, Australia beBeeComplaintHandler Full time $84,959 - $104,980

At the forefront of promoting and protecting human rights, we strive for excellence in our work. We take complaints about government departments, agencies, local councils, and publicly funded universities seriously, ensuring that every voice is heard.

Key Responsibilities:
  • We receive and respond to written and verbal contact, including complaints and enquiries, with professionalism and care.
  • Triage complaints according to delegations and priorities, making informed decisions to drive meaningful outcomes.
  • Assessing complaints, we determine whether issues can be dealt with by our office, working tirelessly to deliver justice and resolution.
  • Exercising delegation to make decisions on issues deemed premature for investigation, we act with authority and accountability.
  • Identifying applicable legislation, we formulate recommendations to senior officers, shaping policy and guiding practice.
  • Maintaining accurate records using our case management system, we ensure transparency and trust.
The Ideal Applicant:
  • Has experience in responding to complaints and enquiries, demonstrating a high level of emotional intelligence and empathy.
  • Possesses excellent oral and written communication and interpersonal skills, able to build strong relationships with stakeholders.
  • Can interpret and analyse problems, providing thoughtful and effective responses that meet the needs of all parties involved.
  • Works harmoniously and effectively as an individual and team member, fostering a culture of collaboration and respect.
  • Has experience in providing quality administrative support, bringing a high level of organisational skill and attention to detail.

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