Key Account Technical Director

4 days ago


Adelaide, South Australia Gallagher Bassett Full time
About the Role

We are seeking an experienced Key Account Technical Director to join our team at Gallagher Bassett. The successful candidate will be responsible for providing technical support and guidance to internal stakeholders, as well as acting as a subject matter expert for technical training sessions.

Responsibilities:
  • Provide high-quality technical support and guidance to claims teams on claim management processes in line with legislation and best practice guidelines;
  • Deliver subject matter expert knowledge for internal technical training sessions to ensure formal determinations are made in a timely manner;
  • Assist claims teams in achieving KPIs and Service guidelines by guiding and advising stakeholders who require specialist technical assistance;
  • Develop and implement claims strategies;
  • Undertake adverse decision quality reviews and endorsements;
  • Escalate claims for formal investigation as required;
  • Work closely with internal stakeholders to produce return to work or review of entitlements;
  • Ensure outcomes are effectively communicated and actioned within specified timeframes;
  • Review and provide feedback on current claim management practices and procedures to identify emerging trends.

About You

To be successful in this role, you will need to have:
  • Demonstrated technical claims management experience;
  • Knowledge of the Return to Work Act 2014 and associated case law;
  • Experience in coaching and supporting others;
  • Previous experience as a technical specialist within all claim management segments.

What We Offer

In addition to a competitive salary ($85,000 - $110,000 AUD per year), we offer a wide range of benefits, including:
  • Four weeks annual leave plus up to two weeks additional purchased lifestyle leave;
  • Novated leasing opportunities;
  • Two paid volunteer days annually;
  • Health insurance discounts;
  • Employee stock purchase program;
  • Paid parental leave.

Gallagher Bassett is an equal opportunity employer and welcomes applications from diverse candidates.
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