Customer Service and Solutions Expert

1 week ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $60,000 - $90,000

We are seeking a highly skilled Customer Service and Solutions Expert to provide exceptional customer service and support to our clients. This is a fantastic opportunity to work in a fast-paced and dynamic environment, collaborating with other team members to resolve customer issues.

About the Role

This role is responsible for providing telephone and electronic based customer service, facilitating dispatch bookings, and being the first point of contact for customers answering their queries and providing solutions to assist them in a timely manner.

Key Responsibilities
  • Provide telephone and electronic based customer service
  • Facilitate dispatch bookings
  • Be the first point of contact for customers answering their queries and providing solutions
  • Assist with key projects and system improvement
  • Maintain CRM database
Requirements

To be successful in this role, you will need:

  • Excellent verbal and written communication and interpersonal skills with people at all levels
  • Previous experience in a similar field
  • Ability to work with minimal supervision and track multiple processes
  • Computer-savvy with a working knowledge of Microsoft
  • Outstanding organisational and coordination abilities
What We Offer

We offer a range of benefits including:

  • Ongoing training and professional development opportunities
  • CBD location
  • Positive and inclusive company culture
Our Team

We are a dynamic and growing team dedicated to delivering high-quality solutions to our clients.

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