Customer Solutions Expert

2 weeks ago

Melbourne, Victoria, Australia beBeeSolutions Full time $90,000 - $120,000

Unlock a Sustainable Future as a Customer Solutions Expert.

Job Description
  • Be the trusted advisor: Deliver technical expertise to drive customer success, guiding them through their journey and helping them achieve their business targets.
  • Own technical conversations: Communicate the value of our technology in ways that are both exciting and easy to understand.
  • Spot and solve problems: Act as the first line of technical support for our customers, helping shape how batteries are understood and managed.
Required Skills and Qualifications
  • You're a tech translator: Explain complex concepts clearly to engineers and executives alike.
  • You're an engineer at heart: Bring a solid understanding of battery systems, BMS basics, and data analytics.
  • You love customers and batteries: Work with real customers and data, debugging logs and finding creative solutions to problems.
  • You're a natural communicator: Confident in English, both written and spoken, and ideally bring another language to the table.
  • You thrive in ambiguity: Work independently, adapt quickly, and find solutions even when the path isn't perfectly mapped out.
Benefits
  • Impact: See how your input generates direct value for the energy and mobility transition around the world.
  • Teamwork: Become part of a team of creative and innovative thinkers passionate about saving our planet.
  • Work-life-balance: Manage your own time with flexible scheduling.
  • Location: Work from wherever you want within Australia.
  • Company events: Participate in remote team events.
  • Devices: Powerful computing hardware and a working environment with an IDE of your choice.
  • Never stop learning: Career tracks with a growth path and a personal development plan and budget you can co-shape.

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