Technical Operations Specialist

2 days ago


Sydney, New South Wales, Australia JCDecaux Full time

Company Overview

JCDecaux Australia is a leading provider of digital advertising solutions, and we are seeking an experienced Technical Operations Specialist to join our team.

Salary

The estimated salary for this role is $70,000 - $90,000 per annum, depending on experience.

Job Description

We are looking for a highly skilled Technical Operations Specialist to monitor and maintain the digital infrastructure of our advertising assets. You will be responsible for identifying and resolving technical issues, working closely with the field team to ensure seamless operations.

Main Responsibilities:

  • Remote monitoring and maintenance of digital assets
  • Troubleshooting technical issues with media players, display screens, and communication devices
  • Assisting the local field team with preparing and testing digital furniture
  • Compiling and updating procedures, manuals, and instructions related to digital assets
  • Visiting sites as required to troubleshoot complex technical issues
  • Logging detected faults in the ticketing system
  • Communicating with internal and external stakeholders on reported faults
  • Returning players from the field analysis, repairing, and returning to stock in the warehouse
  • Commissioning newly installed digital assets
  • Minimizing screen downtime through active monitoring and response
  • Driving continuous improvement initiatives to improve performance and reduce costs

Requirements:

To be successful in this role, you will need:

  • Demonstrated experience in a technical support role
  • Experience with Linux operating systems preferred
  • Knowledge of computer networking and hardware components
  • Familiarity with Microsoft Office products, including Outlook and Excel
  • Bachelor's degree in IT, Computer Science, or Telecom, or equivalent experience

What We Offer:

In addition to a competitive salary, we offer a range of benefits, including professional development opportunities and a collaborative work environment.



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