Field Operations Specialist

2 days ago

Sydney, New South Wales, Australia beBeeFieldService Full time $70,000 - $75,000
Job Description

We are seeking a skilled technical professional to fill the role of Field Service Technician.

  • This position involves delivering exceptional customer service and technical support across various locations.
  • As a key member of our field services team, you will work closely with colleagues to provide installation, troubleshooting, repair, and maintenance of electronic gaming machines.

Key Responsibilities:

  • Perform scheduled tasks, preventative maintenance, break/fix repairs, and system diagnostics on-site
  • Install, remove, upgrade, modify, and change games on gaming equipment at customer sites
  • Investigate and resolve problems including sophisticated system faults and perform repair work as needed
  • Respond to service calls promptly and professionally to meet customer expectations and SLA requirements

Required Skills and Qualifications:

  • Valid Australian driver's licence
  • Ability to obtain and maintain relevant state/territory gaming licences (support provided)
  • Excellent problem-solving, troubleshooting, and fault-finding capabilities
  • Strong communication skills and customer service approach
  • Self-motivated and able to work independently across multiple customer sites
  • Good organisational skills with ability to lead time, tasks, and service schedules
  • Proficient in using mobile devices and field service applications for reporting

Benefits:

  • A supportive and collaborative work environment
  • Opportunities for career growth and development
  • Competitive compensation and benefits package

Reporting & Documentation:

  • Accurately collect and report all activities using field service management tools
  • Ensure real-time data entry and 100% accuracy of service records, tasks, and inventory
  • Record all part usage and ensure returns are completed as per SLA and compliance standards
  • Assist with internal service reporting and respond to departmental requests when required

Workplace Health & Safety (WHS) & Compliance:

  • Ensure understanding of and alignment with company policies, procedures, and regulations
  • Follow health, safety, and welfare of all employees, visitors, and contractors
  • Conduct accident/incident/near miss processes and investigations as required

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