Field Operations Specialist

7 days ago

Sydney, New South Wales, Australia beBeeFieldService Full time $85,000
Job Overview

The role of a Field Service Technician is pivotal in delivering exceptional technical support and service excellence across customer sites. This position involves working closely with the Service Manager and wider Field Services team to provide a full range of technical support, including installation, troubleshooting, repair, and maintenance of electronic gaming machines.

This individual will be an essential representative of the organization, ensuring smooth operations for customers by providing hands-on support and professional service that aligns with organizational initiatives, safety standards, and compliance requirements.

Key Responsibilities:
  • Perform scheduled tasks, preventative maintenance (PM), break/fix repairs, and system diagnostics on-site.
  • Conduct equipment installation, removal, upgrades, modifications, and game changes to gaming equipment at customer sites, including when venues are closed to the public.
  • Analyze and resolve problems, including complex system faults, and perform repair work as necessary.
  • Respond to service calls promptly and professionally to meet customer expectations and SLA requirements.
  • Collaborate effectively with venue staff and maintain a high level of customer satisfaction.
Reporting & Documentation:
  • Accurately capture and report all activities using field service management tools.
  • Ensure real-time data entry and 100% accuracy of service records, tasks, and inventory.
  • Record all part usage and ensure returns are completed as per organizational SLA and compliance standards.
  • Assist with internal service reporting and respond to departmental requests when required.
Workplace Health & Safety (WHS) & Compliance:
  • Ensure adherence to Company and venue WHS policies, procedures, and regulations, including:
    • The health, safety, and welfare of all employees, visitors, and contractors.
    • Accident/incident/near miss processes followed, and investigations conducted as necessary.
    • All activities meeting Company & legislative & regulatory Compliance requirements.
Requirements:
  • Valid Australian driver's license.
  • Able to obtain and maintain relevant state/territory gaming licenses (support provided).
  • Excellent problem-solving, troubleshooting, and fault-finding capabilities.
  • Strong communication skills and customer service mindset.
  • Self-motivated and able to work independently across multiple customer sites.
  • Good organizational skills with the ability to manage time, tasks, and service schedules.
  • Proficient in using mobile devices and field service applications for reporting.
  • Flexibility to work weekends and public holidays as needed.
Preferred:
  • Experience in a technical field service role, gaming industry, or electronics/mechanical repair.
  • Familiarity with diagnostic tools, maintenance scheduling, or service coordination.
  • Previous exposure to WHS systems, compliance environments, or regulated industries.
Physical Requirements:
  • Able to lift/move up to 25kg safely, using correct manual handling techniques and tools.
  • Able to comfortably step up onto a safety step and work in variable physical environments.
  • Comfortable driving for extended periods and standing for most of the workday.
  • Able to comfortably bend, squat, and work at ground level if required.
  • Able to comfortably move arms above head and work at shoulder height if required.
What We Offer:
  • A supportive, inclusive, and safety-first culture.
  • Competitive salary.
  • Global career opportunities.
  • Work with cutting-edge gaming technology and industry leaders.

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