Operations Coordinator

5 days ago

Parramatta Park, Queensland, Australia beBeeCoordinationspecialist Full time $132,305
About the Role

This job involves providing day-to-day support to customer-facing teams by coordinating work schedules and ensuring compliance with company policies and procedures.

Main responsibilities include:

  • Work Scheduling: Efficiently manage work assignments, allocate tasks promptly, and utilize IT systems to direct complex matters to experienced team members for resolution.
  • Process Maintenance: Maintain accurate and up-to-date processes, support changes to improve performance, act as a subject matter expert, and provide insights to drive development and efficiency.
  • Communication and Training: Use effective communication skills to allocate tasks, manage challenging situations, and collaborate with team members on performance matters; handle complaints and complex cases with sound problem-solving and negotiation.
  • Performance Monitoring: Effectively manage assigned projects, model company values, contribute to team improvement initiatives, and maintain efficient workload and time management.

You will ideally have relevant qualifications in business or administration, such as a certificate or diploma. Relevant experience in a similar role may also be considered. Key skills and qualifications include:

  • A high level of business acumen with strong focus on customer service and relationship management skills.
  • Effective communication, negotiation, conflict resolution, and stakeholder management skills.
  • A high level of computer literacy and experience with business systems, including MS office suite.
  • The ability to plan, organize, and prioritize tasks effectively, with demonstrated experience managing challenging conversations with empathy and clarity.
Why Work Here?

Your work at this organization will make a real difference in people's lives—and your own. With diverse projects and roles, you'll find ample opportunities for career growth. This organization actively seeks and celebrates diversity, equity, inclusion, and individuality, fostering a safe environment where everyone can thrive and shape impactful community projects. We offer flexible working arrangements and opportunities for career progression among our many benefits.

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