Senior Technical Adoption Specialist

5 days ago

Melbourne, Victoria, Australia Cisco Full time
About the Role

Cisco is seeking a highly skilled Senior Technical Adoption Manager to join our team. As a key member of our Cisco Spaces organization, you will play a critical role in ensuring our largest customers understand, adopt, and derive maximum value from our cloud platform.

Responsibilities
  • Engage with customers to enable the adoption of their most business-critical outcomes
  • Coordinate and prioritize customer use cases for implementation, ensuring alignment with their goals and growing the value of their Cisco infrastructure
  • Serve as the primary point of contact for customer communication to the BU and for critical issues during the engagement
  • Provide hands-on support and training to customers, guiding them through the use case adoption without executing tasks for them
  • Collaborate with sales, engineering, and product teams to address customer needs and feedback
  • Develop documentation and training materials to assist customers in using the platform optimally
  • Resolve technical issues with the customer, with the ability to escalate to relevant teams when vital
  • Maintain strong communication with customers, ensuring they are advised and supported throughout their journey
Requirements
  • Strong technical knowledge of Cisco networking and collaboration tools
  • Existing knowledge of the Cisco Spaces platform and typical customer use cases
  • Excellent understanding of how customers use digital platforms for various applications
  • Outstanding communication and organizational skills
  • Ability to translate customer requirements into actionable tasks for engineering teams, support teams, designers, and product managers
  • Experience in training, capturing and other collateral, and customer support or management
  • An in-person, practical approach to problem-solving with a strong sense of ownership
  • Preferred: CCIE certification or higher-level education in Computer Science, Networking, Systems Engineering, or a related field
About Cisco

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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