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Digital Adoption Specialist

2 months ago

Melbourne, Victoria, Australia Suncorp Full time
About the Role

Suncorp Insurance is seeking a highly skilled Digital Adoption Specialist to join our team. As a key member of our organization, you will play a critical role in establishing and managing the WalkMe platform within our Workers' Insurance division.

The successful candidate will be responsible for designing, developing, and implementing WalkMe solutions to enhance user engagement with digital tools and platforms. This requires a deep understanding of WalkMe functionalities, strong technical skills, and the ability to collaborate with cross-functional teams to deliver impactful digital adoption initiatives.

Key Responsibilities
  • Design and develop WalkMe solutions, including walkthroughs, smart tips, launchers, and other in-app guidance elements
  • Customize and configure WalkMe functionalities to meet specific business needs and requirements
  • Lead the implementation of WalkMe solutions across Personal Injury Insurance
  • Provide training and support to internal teams and end-users on the effective use of WalkMe tools
  • Create documentation and resources to facilitate user adoption and self-service support
Requirements
  • Minimum of 2 years of experience in digital adoption, learning and development, or a related area, with a focus on platforms like WalkMe
  • Strong understanding of digital adoption principles and best practices
  • Excellent coaching, training, and presentation skills
  • Certification in WalkMe or other digital adoption platforms is highly desirable
  • Knowledge of relevant General Insurance practices and policies
What We Offer
  • Competitive benefits package and excellent work culture
  • Excellent discounts on a range of retail favourite stores as well as insurance products
  • A range of flexible working and leave options, including 20 weeks paid parental leave and unlimited paid emergency response leave
  • Invest in your brighter future with ongoing study support and career development programs

Suncorp Insurance is committed to building a sustainable and responsible financial services Group, helping our customers, people, shareholders, and communities to prosper. We offer insurance, banking, and wealth products and services through some of Australia and New Zealand's most recognized financial brands.