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Cloud Endpoint Technical Specialist
2 months ago
Overview
Team Purpose
We are seeking a skilled Cloud Endpoint Technical Specialist to help our enterprise customers modernize their endpoints and adopt a Zero Trust security model. As a pre-sales technical specialist, your primary goal is to establish confidence and trust with our customers to use Microsoft 365 Solutions, which comprise Windows endpoints (physical or virtual) managed by Modern IT using Microsoft Endpoint Manager, Azure AD, and through 'as-a-service' model technologies.
Job Purpose
As a Cloud Endpoint Technical Specialist, you will partner closely with field sales solution specialists to understand our customers' business challenges, determine the necessary technology strategy, and remove technical blockers enabling digital transformation. You will work in a v-team and drive technical solutions to drive the success of customers and Microsoft.
Responsibilities
- Scale Customer Engagements: You will reach out to customers proactively and independently using knowledge of customer context, expertise in Microsoft products and product differentiators in assigned Solutions Plays, along with other technical and industry knowledge. Leading technical discussions with customers and establishing rules of engagement for extended teams, including partners and CSU, leveraging knowledge of processes, tools, and programs.
- Build Strategy: You will provide strategic, technical, and partner input based on Microsoft capability at the account level, leveraging knowledge of partners, open-source solutions, and competitors. You will take knowledge of customer feedback and their context in a competitive landscape and delivering core competitive knowledge back to engineering teams to enhance Windows 11, Windows 365, Intune, Microsoft Endpoint Manager, Microsoft Azure Active Directory, Azure Virtual Desktop, Surface, and managed service solutions such as Autopatch.
- Solution Design and Proof of Concept: You will demonstrate presenting and applying architecture patterns for design, development, configuration, and deployment/adoption/governance planning; applying sales methodologies; leveraging partner/customer teams as needed.
- Change Management and Adoption: Cloud Endpoint TS needs to drive adoption and change management by developing a clear strategy and execution plan, e.g., readiness assessments, value realization, and optimization.
- Capability in conducting pilots to confirm the Endpoint strategy and value proposition, preparing the environment for deployment, and defining enterprise deployment programs.
- Collaborator and Orchestrator: You will work in a v-team and drive technical solutions to drive the success of customers and Microsoft.
- Education: You will proactively identify learning gaps, monitoring & responding to internal tech community posts, attending community calls, sessions, hackathons, etc. Practicing expertise by communicating with customers, partners, and senior colleagues to expand knowledge of architecture and demonstrating new and updated Endpoint related products and services.
- Leverage Partner Ecosystem: You will act as the liaison between the partner and team and facilitating partner resources and processes. Identifying Cloud Endpoint skill and resource gaps and providing feedback to internal teams.
