Expert ServiceNow Support Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeServicenow Full time $117,800 - $147,800

Job Opportunity:

We are seeking a highly skilled ServiceNow Support Specialist to provide expert-level support for our clients.

The ideal candidate will have a strong technical background and excellent communication skills.

This role emphasizes a proactive approach to customer engagement, where the specialist will work closely with clients to identify opportunities for improvements and efficiencies, helping them to enhance their systems and processes.

Main Responsibilities:

  • Incident Resolution: Providing timely and effective solutions to resolve issues related to business systems
  • Proactive Improvements: Collaborating with clients to identify areas for improvement and implement proactive measures to enhance system performance and efficiency
  • Strategic Partnership: Working with customers to understand their long-term goals and assist them in developing and executing strategies that leverage ServiceNow capabilities
  • Technical Expertise: Utilizing deep technical knowledge to support the design, development, and implementation of solutions
  • Customer Engagement: Building and maintaining strong relationships with clients, acting as a trusted advisor

Requirements:

  • 6+ years of experience in ServiceNow and delivering robust, best-practice based ServiceNow implementations
  • A high level of proficiency in Javascript, Angular JS and other ServiceNow scripting
  • Experience writing ServiceNow server-side scripting (Business Rules, Script Includes etc)
  • Solid skills/experience working with Development APIs
  • Expertise in ServiceNow automation integrations through ServiceNow Orchestration and Web Services
  • Strong stakeholder management experience and a demonstrated ability to influence and consult while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems

What We Offer:

  • A competitive remuneration package
  • Flexible leave options
  • A comprehensive benefits program

About Us:

We prioritize our employees' well-being and offer an inclusive environment where everyone can thrive. Our organization values expertise, collaboration, and mutual respect, ensuring a productive and supportive workplace culture.

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