Customer and Industry Workflows Specialist Solution Consultant

• Full-time
• Employee Type: Regular
• Region: APAC - Asia Pacific
• Work Persona: Flexible

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. Join us as we pursue our purpose to make the world work better for everyone.

Join a High-Performing Team and Make a Lasting Impact

Are you a driven and passionate professional looking to make a significant impact on customer experience? We're seeking a talented ServiceNow Customer & Industry Workflows Specialist Solution Consultant to join our dynamic team in Australia.

As a Specialist Solution Consultant with expertise in FSI, you'll play a pivotal role in driving customer success by delivering innovative solutions that address complex business challenges. You'll work closely with clients to understand their needs, recommend tailored solutions, and ensure their ongoing satisfaction.

What you will do in this role:

The Solution Consultant is a technical expert with the ability to develop, position, and provide product-specific solutions during sales cycles while achieving sales goals for the FSI space.

Solution Consulting: Conduct in-depth discovery workshops with customers in FSI, and recommend the right ServiceNow solutions.

Product Demonstrations: Deliver compelling demonstrations showcasing how ServiceNow's Customer & Industry Workflows accelerate FSI transformation.

Customer Relationships: Build trusted relationships with ANZ FSI to foster long-term collaboration and account growth.

Team Collaboration: Share best practices, playbooks, and artefacts with other Solution Consultants to improve team capability and deal velocity.

Market Insights: Stay current on industry trends, competitive landscape, and ServiceNow differentiation in the vertical.

Why Join Us:

• Career Growth: We invest in your professional development with training, certifications, and career advancement opportunities.
• Impactful Work: Your work will contribute directly to our company's success and help clients achieve their goals.
• Competitive Compensation: Enjoy a competitive salary, bonus, and benefits package.
• Collaborative Culture: Work alongside talented, supportive colleagues who value innovation and collaboration.
• Autonomy and Challenge: Solve complex problems and make strategic decisions.

To be successful in this role, you should have:

• Experience integrating AI into work processes, decision-making, or problem-solving, including using AI tools, automating workflows, analyzing AI-driven insights, or exploring AI's industry impact.
• 7+ years of pre-sales solution consulting experience, especially supporting Tier-1 FSI accounts.
• Proficiency with the ServiceNow platform, particularly Customer & Industry Workflows, and knowledge of FSI.
• Experience collaborating with product management, marketing, partners, and professional services.
• Excellent communication and presentation skills to engage stakeholders from technical teams to C-suite.
• Territory management skills, including pipeline building and relationship management across Australia and New Zealand telco landscape.
• Ability to travel across ANZ as needed.
• ServiceNow or relevant technology certifications preferred.

We support flexible work arrangements based on work persona and location. Learn more here. Eligibility may be confirmed by assessing the distance between your residence and the nearest ServiceNow office.

Equal Opportunity Employer

ServiceNow is committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, creed, religion, sex, sexual orientation, national origin, or other protected categories. We also consider applicants with arrest or conviction records as per legal requirements.

Accommodations

If you need a reasonable accommodation during the application process, please contact [emailprotected].

Export Control Regulations

Positions requiring access to controlled technology may need export approval from government authorities. Employment is contingent upon obtaining necessary export licenses or approvals.