Customer Service Professional

1 day ago

Mackay, Queensland, Australia beBeeCustomer Full time $39,891 - $45,762
Customer Service Expert

Deliver exceptional customer service and make a lasting impression on our guests. As a key member of our team, you will provide a warm and welcoming reception, ensuring a seamless check-in process and fostering positive guest experiences.

  • Key Responsibilities:
  • Provide personalized assistance to guests, responding to their needs and resolving issues efficiently.
  • Maintain clear and courteous communication across various channels, including in-person, phone, and email.
  • Process reservations, updates, and special requests using property management systems for smooth scheduling.
  • Act as the primary contact during guests' stay, offering recommendations and exceeding expectations.
Requirements
  • Experience in delivering high-quality service in hospitality or customer-facing roles.
  • Excellent communication skills and a proactive approach to guest needs.
  • Ability to foster positive relationships with guests and resolve issues effectively.
  • Professional appearance reflecting organisational standards.
  • Willingness to work varied shifts, including weekends and public holidays.
What We Offer

As a valued member of our team, you can expect a range of benefits that will support your growth and well-being.

Competitive compensation package, including a salary and incentives.

Ongoing training and development opportunities, helping you build a successful career in hospitality.

A supportive and collaborative work environment, where you can thrive and make a difference.

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