
Customer Service Manager
2 days ago
We're bringing the Fitness Cartel experience to Mackay This is your chance to be part of something special from the very beginning
At Fitness Cartel Health Clubs, we're more than a gym – we're an exciting and fast-growing brand with plans to expand to 60+ clubs by 2030. Our state-of-the-art facilities include everything from Cycle Studios and Reformer Pilates to cafés, crèche, and saunas, creating a feel-good environment that motivates, challenges, and inspires.
The Role:In this highly important role, you'll be responsible for managing the customer service delivery to our members & overseeing the reception team. You will assist members' enquiries with your heartfelt professional service, providing every person who calls or walks through our doors with electric experiences with every interaction. This is a diverse role that will have you switching from greeting members personally & managing customer queries over the phone to the management of the reception team, driving KPIs of customer service & retention.
Key Responsibilities:- Manage overdue accounts, cancellations & enquiries, meeting the company targets.
- Supervise the Reception team, providing training & ongoing support for new employees.
- Rostering of Reception team, working with the Retail Manager to ensure adequate staff are working at critical times to provide the ultimate customer service.
- Work with the Reception team to meet and exceed customer service targets and KPIs.
- Utilise the computer & our various software systems to look up member details, create access key tags, process purchases & assist members with booking classes.
- Maintain venue cleanliness ensuring the reception/café area are always neat & tidy, the supplement shelves are well stocked, and the apparel is precisely displayed.
- Follow directions, prioritise & complete tasks in a timely manner.
- Perform other related duties.
- 3+ years previous customer service supervisory experience with excellent communication skills.
- Financially driven with natural drive to achieve individuals targets and team goals.
- Experience in a KPI driven environment.
- Ability to build rapport with people from varied walks of life, and a desire to help people succeed in their goals.
- The ability to solve problems and overcome obstacles.
- Outstanding communication abilities - able to listen, understand, empathise and influence others.
- Customer-focused with a desire to achieve exceptional customer outcomes.
- Ability to be a role model and live by health values and behaviours, while being passionate about the gym brand you work for.
- A "can do" attitude with a thirst for learning & ambition for growth.
- A passion for health & fitness & eagerness to work for the industry.
- Be reliable, proactive, punctual, professional & well-presented.
- Have a strong work ethic.
- Show initiative, be highly motivated & an adaptable team player with the ability to multitask.
- Computer literacy & ability to learn new systems.
- Communicate & uphold, policies & procedures of the business to customers and staff.
- Hold current First Aid & CPR Certificates (or willing to attain).
- Have flexibility to work hours suitable for the operations of a gym (shift schedules are provided in advance).
- Have Australian working rights.
- A Thriving Culture:Be part of the fitness industry's most exciting and rapidly expanding brand.
- Career Growth:Opportunities for training, development, and advancement through our Future Leaders program.
- FREE gym membership to all Fitness Cartel locations.
- Access to Merse Wellness Spas at discounted rates.
- Birthday Leave - have your birthday off, and get paid for it
- Work in state-of-the-art fitness clubs offering 24/7 access, cycle studios, reformer Pilates, saunas, cafés, and more.
Click 'APPLY' to submit your resume and a cover letter explaining why you want to work with Fitness Cartel and what you can bring to our team. Applications will be reviewed as received, so don't wait—apply today
Note: Only candidates meeting our selection criteria will be contacted. No agencies please
#J-18808-Ljbffr-
Customer Service Manager
19 hours ago
Mackay, Queensland, Australia BOQ Group Full timeOverviewBOQ Group is seeking a Customer Service Manager to join the Retail Banking team in Mackay. This role leads day‑to‑day operations, coaches and motivates Customer Service Officers, and supports the Executive Branch Manager in developing the team to deliver outstanding customer experiences.Your focus will be on driving operational compliance and...
-
Customer Service Manager
22 hours ago
Mackay, Queensland, Australia BOQ Group Full timeOverviewBOQ Group is seeking a Customer Service Manager to join the Retail Banking team in Mackay. This role leads day‑to‑day operations, coaches and motivates Customer Service Officers, and supports the Executive Branch Manager in developing the team to deliver outstanding customer experiences.Your focus will be on driving operational compliance and...
-
Customer Service Manager
2 days ago
Mackay, Queensland, Australia LifeFlight Australia Limited Full timeCustomer Service Manager - Brand NEW Club in MackayWe're bringing the Fitness Cartel experience to MackayThis is your chance to be part of something special from the very beginningAt Fitness Cartel Health Clubs, we're more than a gym – we're an exciting and fast-growing brand with plans to expand to 60+ clubs by 2030. Our state-of-the-art facilities...
-
Customer Service Manager
2 days ago
Mackay, Queensland, Australia LifeFlight Australia Limited Full timeCustomer Service Manager - Brand NEW Club in MackayWe're bringing the Fitness Cartel experience to MackayThis is your chance to be part of something special from the very beginningAt Fitness Cartel Health Clubs, we're more than a gym – we're an exciting and fast-growing brand with plans to expand to 60+ clubs by 2030. Our state-of-the-art facilities...
-
Customer Service Manager
2 days ago
Mackay, Queensland, Australia Fitness Cartel Full timeCustomer Service Manager - Brand NEW Club in Mackay We're bringing the Fitness Cartel experience to Mackay This is your chance to be part of something special from the very beginning At Fitness Cartel Health Clubs, we're more than a gym – we're an exciting and fast-growing brand with plans to expand to 60+ clubs by 2030. Our state-of-the-art...
-
Senior Customer Service Manager
2 weeks ago
Mackay, Queensland, Australia Queensland Government Full timeService Delivery, Housing and Homelessness Services provides a range of services, products and referrals to offer housing solutions for diverse customer groups.You will ensure efficient and effective service delivery that is reflective of customer need and aligned to outcomes for the individual and the organisation.Provision of leadership, guidance and...
-
Senior Customer Service Manager
19 hours ago
Mackay, Queensland, Australia Queensland Government Full timeOverviewService Delivery, Housing and Homelessness Services provides a range of services, products and referrals to offer housing solutions for diverse customer groups. You will ensure efficient and effective service delivery that is reflective of customer need and aligned to outcomes for the individual and the organisation.ResponsibilitiesProvision of...
-
Senior Customer Service Manager
22 hours ago
Mackay, Queensland, Australia Queensland Government Full timeOverview Service Delivery, Housing and Homelessness Services provides a range of services, products and referrals to offer housing solutions for diverse customer groups. You will ensure efficient and effective service delivery that is reflective of customer need and aligned to outcomes for the individual and the organisation. ResponsibilitiesProvision...
-
Mackay, Queensland, Australia Occulus International Full timeManager - Customer Success & Technical ServicesMackay, QLD | Sales & Service Leadership | Competitive Salary + BenefitsAbout the CompanyOur client is a leading provider of hydraulic, pneumatic and fluid power solutions, servicing industries across Queensland. With a strong reputation for technical expertise, customer service and innovation, they continue to...
-
Mackay, Queensland, Australia Occulus International Full timeManager - Customer Success & Technical ServicesMackay, QLD | Sales & Service Leadership | Competitive Salary + BenefitsAbout the CompanyOur client is a leading provider of hydraulic, pneumatic and fluid power solutions, servicing industries across Queensland. With a strong reputation for technical expertise, customer service and innovation, they continue to...