Customer Service Professional

2 days ago

Mackay, Queensland, Australia beBeeCustomerService Full time $60,000 - $80,000

Job Title: Customer Service Manager

", "Job Overview:", "

This is an excellent opportunity to work in a fast-paced and dynamic environment, providing exceptional customer service and leading a team of receptionists. You will be responsible for managing the customer service delivery, overseeing the reception team, and driving KPIs for customer service and retention.

", "Key Responsibilities:", "
  • ", "
  • Manage overdue accounts, cancellations, and enquiries, meeting company targets.", "
  • Supervise the Reception team, providing training and ongoing support for new employees.", "
  • Rostering of Reception team members, working with the Retail Manager to ensure adequate staff are working at critical times to provide the ultimate customer service.", "
  • Working with the Reception team to meet and exceed customer service targets and other KPIs.", "
  • Maintain venue cleanliness, ensuring the reception/caf area are always neat and tidy, the supplement shelves are well stocked, and the apparel is precisely displayed.", "
  • Follow directions, prioritise, and complete tasks in a timely manner.", "
  • Perform other related duties.", "
", "Requirements:", "
  • ", "
  • 3+ years previous customer service supervisory experience with excellent communication skills.", "
  • Financially driven with natural drive to achieve individual targets and team goals.", "
  • Experience in a KPI-driven environment.", "
  • Ability to build rapport with people from varied walks of life, and a desire to help people succeed in their goals.", "
  • The ability to solve problems and overcome obstacles.", "
  • Outstanding communication abilities - able to listen, understand, empathise, and influence others.", "
  • Customer-focused with a desire to achieve exceptional customer outcomes.", "
  • Ability to be a role model and live by health values and behaviours, while being passionate about the industry.", "
  • A 'can do' attitude with a thirst for learning and ambition for growth.", "
  • A passion for health and fitness and eagerness to work in the industry.", "
  • Be reliable, proactive, punctual, professional, and well-presented.", "
  • Show initiative, be highly motivated, and an adaptable team player with the ability to multitask.", "
  • Computer literacy and ability to learn new systems.", "
  • Communicate and uphold policies and procedures of the business to customers and staff.", "
  • Hold current First Aid and CPR Certificates (or willing to attain).", "
  • Have flexibility to work hours suitable for the operations of a gym (shift schedules are provided in advance).", "
  • Have Australian working rights.", "
", "What We Offer:", "
  • ", "
  • A Thriving Culture: Be part of the fitness industry's most exciting and rapidly expanding brand.", "
  • Career Growth: Opportunities for training, development, and advancement through our Future Leaders program.", "
  • FREE gym membership to all locations.", "
  • Access to Merse Wellness Spas at discounted rates.", "
  • Birthday Leave - have your birthday off, and get paid for it.", "
  • Work in state-of-the-art fitness clubs offering 24/7 access, cycle studios, reformer Pilates, saunas, cafés, and more.", "
", "How to Apply:", "

Click 'APPLY' to submit your resume and a cover letter explaining why you want to work in this role and what you can bring to our team.

", "

Note: Only candidates meeting our selection criteria will be contacted.

",

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